Patient Service Representative/Surgical Scheduler - Cayuga Plastic Surgery

Cayuga Medical Center; Town of Ithaca (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Cayuga Health System in Ithaca, NY is seeking a Patient Service Representative/Surgical Scheduler to support scheduling, patient check-in, and front-desk coordination. The role combines clinical and clerical duties to ensure seamless care delivery.

You will manage surgical schedules, verify demographics and insurance, collect co-pays, and assist with pre-authorization and daily cash out. Onsite, Monday through Friday, 8:00am to 4:30pm, with a focus on excellent customer service.

Qualifications

• High School diploma or equivalent.
• Previous medical office experience preferred.
• College level training/education in a healthcare support field preferred.
• Previous EMR use/training helpful.

Responsibilities

• Schedule surgical procedures and ensure all items are obtained for the scheduled procedure.
• Back up prior authorization for surgeries.
• Check in patients upon arrival.
• Verify/update patient demographics.
• Obtain & scan insurance cards; verify eligibility.
• Obtain signatures on required forms (HIPAA).
• Collect outstanding balances and co-pays.
• Assist with scheduling labs, x-rays, procedures or testing; send orders.
• Take messages or triage phone calls.
• Schedule patient appointments.
• Maintain provider schedule utilization.
• Check out patient; daily cash out.

Skills

Customer service

Problem solving

Time management

Microsoft Office

Education

High School diploma or equivalent

Medical office experience preferred

Healthcare support education preferred

EMR use/training helpful

Tools

Epic

Microsoft Office

Job description

Patient Service Representative/Surgical Scheduler

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.

Surgical Scheduler is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

Roles and Responsibilities:

• Schedule surgical procedures in OR and responsible for making sure everything is obtained for scheduled procedure
• Back up to prior authorization for surgeries
• Check in patients upon arrival
• Verify/Update patient demographics
• Obtain & Scan insurance cards; verify insurance eligibility
• Obtain signatures on required forms (HIPAA, etc.).
• Collect outstanding balances and co-pays
• Assist with additional scheduling such as labs, x-rays, procedures or testing; send orders.
• Take messages or triage phone calls
• Schedule patient appointments
• Maintain provider schedule utilization
• Check out patient
• Responsible for daily cash out
• Scrub provider schedules, ensure patients are re scheduled when provider is out on PTO, OR time is released, providers are not double booked

Knowledge, Skills and Abilities

• Excellent customer service and problem solving ability
• Ability to think through potential solutions to issues
• Good time management and prioritization skills
• Good computer skills - Epic and Microsoft Office are utilized

The above statements are intended to describe the general nature and level of work being performed by people Assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills Required for successful performance of this role. You may be asked to work in another department on occasion if staff shortages occur and if your home practice has the ability to float a staff member from one department to Cover another. Other duties and responsibilities may be assigned as necessary.

Education and Training:

• High School diploma or equivalent
• Previous medical office experience preferred
• College level training/education in a healthcare support field preferred
• Previous EMR use/training helpful

Physical requirements:

• Sitting-- 90%
• Standing-- 10%
• Reaching-- 50%
• Bending-- 20%
• Lifting-- must be able to lift 25 lb.

Location and Travel Requirements:

Onsite; Cayuga Wellness Center - 22 Arrowwood Dr. St. B, Ithaca, NY. 14850

Hours; 8:00am - 4:30pm Monday - Friday

Compensation Disclosure:

18.50 - $23.00/hr

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.