Surgical Scheduler - Orthopedics

Trinity Health; Springfield (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Day shift

Great benefits day 1

Career growth

Diverse and inclusive culture

Job summary

Trinity Health Of New England in Massachusetts is hiring a Surgical Scheduler to coordinate all logistics of patient surgeries in the Orthopedics specialty. You will serve as a liaison between patients and medical staff to ensure smooth pre-op testing, authorization for health insurance, the procedure, and follow-up care.

You will also handle clerical tasks such as emails, messages, calls, and obtaining patient records. Join a team that supports a patient-centered, collaborative environment.

Qualifications

• High School Diploma or equivalent required.
• Minimum of three years (3+) experience scheduling specialty procedures.

Responsibilities

• Schedules inpatient, outpatient, and office admissions with on-site coordination and clear communication with patients and families.
• Collaborates with APPs to schedule procedures and ensures pre-op testing is completed (labs, MRI, etc.).
• Obtains complex prior authorizations and insurance documentation to support medical necessity for procedures.
• Liaises with insurance representatives and medical staff to secure approvals and accurate records.

Skills

Scheduling experience

Communication skills

Education

High School Diploma or equivalent

Job description

Employment Type: Full time Shift: Day Shift Description: We’re Hiring a Surgical Scheduler!

Ready to thrive in a dynamic, high energy environment? Join our Orthopedics Specialty Practice and bring your exceptional talents to a team that makes a real impact—every single day.

You would be responsible to completely arrange the logistics of patient surgeries and procedures. Serves as a liaison between patients and medical staff/providers throughout the entire process, including pre-operative testing, authorizations for health insurance, the procedure itself, and follow-up appointments. Communicates with patients and their families to ensure they are well informed and prepared. Will also take on miscellaneous clerical/administrative tasks such as answering emails, in-basket messages, taking phone calls and requesting/verifying patient medical records.

What you will do

• Schedules all inpatient, outpatient and office admissions from onsite and drug loading. Ensures time is scheduled, blocked off and available Communicates effectively (written and verbal) with colleagues, patients and family members
• Works in conjunction with Advanced Practice Providers (APPs) to schedule and enter case requests for procedures if needed. Ensures patients have all required pre-op testing done prior to procedures, i.e. required labs and other testing such as MRI, TEE.
• Obtains complex prior authorizations for each procedure, and testing and drug loading that is scheduled for each provider. This requires extensive knowledge of each carrier policy and familiarity of each specific procedure. Continuous education and learning required to keep current and up-to-date on policy/procedure changes.
• Works closely with Insurance representatives to ensure procedures and testing are approved for authorization which requires providing all necessary medical documentation to support medical necessity

Minimum Qualifications

• High School Diploma or equivalent.
• Minimum of three (3) yrs prior experience scheduling specialty procedures.

Pay Range: $18.00 - $26.10

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Position Highlights and Benefits

• Day Shift – Full Time
• Great benefits effective day 1!
• Patient-centric environment
• Career growth and advancement potential
• Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.