Surgical Scheduler III- ORL

Boston Children's Hospital; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible schedules

Health insurance

Vision and dental insurance

Child care support

Paid time off

Retirement plan (403b)

Tuition reimbursement

Phone discounts

Transit discounts

Job summary

Boston Children's Hospital is seeking a scheduling coordinator to manage inpatient and ambulatory surgical procedures within operating rooms. You will align with block schedules, prepare daily schedules, and coordinate with surgeons, admissions, and staff to ensure key requirements are met.

The role requires healthcare admin experience, 2+ years in surgical scheduling, and strong communication with empathy in challenging situations.

Qualifications

• Minimum 3 years of healthcare admin experience.
• 2 years direct surgical scheduling experience for external candidates.
• Demonstrates an excellent knowledge of hospital systems, operations, and managed care.
• Analytical skills to resolve problems that require basic scientific, mathematical or technical principles.
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

Responsibilities

• Coordinate scheduling of inpatient and ambulatory surgical procedures for operating rooms.
• Prepare complete daily surgical schedules with special equipment and radiology/non-surgical use.
• Communicate with surgeons and staff to obtain information and confirm schedules.

Skills

Analytical skills

Communication skills

Empathy in difficult situations

Education

High School Diploma or GED

Job description

Position Summary

Under general supervision and following established policies and procedures, coordinates the scheduling of inpatient and ambulatory surgical procedures for operating rooms according to predetermined block schedules and established policies and procedures.

Key responsibilities

• Acts as a team lead to the team while demonstrating initiative in problem-solving and improving operations. Assists the supervisor in planning, prioritizing, and delegating work assignments, assuming a portion of supervisor's responsibilities in supervisor's absence.
• Schedules inpatient and ambulatory surgical procedures for operating rooms according to predetermined block schedules and established policies and procedures. Prepares complete daily surgical schedules, including special equipment requirements and incorporating radiology and other non-surgical use of operating room facilities. Communicates with surgeons, secretarial staff, and admissions personnel to obtain needed information, coordinate and confirm schedules and identify special requirements for procedures.
• Notifies all referring physicians of upcoming procedures and surgeries. Identifies additional OR time for surgeon separate and apart from block time as needed.
• Records and compiles scheduling information on hospital and departmental computer systems. Reviews and verifies accuracy of basic patient information.
• Prints and distributes schedules to designated areas of the program.
• Identifies and communicates critical information, such as surgeon and physician availability, and special supply and equipment requests, to nursing and other appropriate staff, as necessary.
• Works with nursing, surgical, and anesthesiology staff to monitor and evaluate scheduling procedures and develop strategies to promote efficient utilization of surgical suites.
• Responds to requests for routine information or assistance from patients/parents, visitors, and hospital staff, referring inquiries requiring clinical or management judgment to appropriate personnel. Requests clarification of assigned tasks or instructions from supervisor as necessary.
• Schedules any consults needed prior to the surgery as requested, i.e. cardiac clearance
• Monitors Epic for insurance authorization for the procedures
• Brings high priority issues to supervisor's attention, and provides updates to supervisor in the follow-up and/or resolution of these, and/or related issues
• Assists with onboarding of new staff and provides ongoing support and assistance to staff. This position may monitor work schedules, maintain department scheduling guidelines and templates, and train and mentor new staff.
• Assists in the preparation and compilation of monthly OR metrics reports, as defined by the PA or DA.
• Ability to release block time back to OR when the department will not be using it and making sure that utilization of OR schedule is optimized.

Minimum qualifications

Education

• High School Diploma or GED

Experience

• Minimum 3 years of healthcare admin experience. 2 years direct surgical scheduling experience for external candidates. Analytical skills and judgment to interpret data and take the appropriate action in circumstances or situations, which are relatively routine.
• Demonstrates an excellent knowledge of hospital systems, operations, and managed care.
• Analytical skills to resolve problems that require the use of basic scientific, mathematical or technical principles.
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes

• flexible schedules
• affordable health
• vision and dental insurance
• child care and student loan subsidies
• generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• cell phone plan discounts
• discounted rates on T-passes

Experience the benefits of passion and teamwork.