Surgical Scheduler

Center For Sight Las Vegas; Las Vegas (NV); In loco; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

Center For Sight Las Vegas is seeking a Patient Counselor to support the operations of the Patient Counselor department under the supervision of the Patient Counselor Manager. You will maintain inventory, deliver patient education, manage scheduling, and review insurance coverage to assist patients in understanding costs.

The role requires strong communication, confidentiality, and multitasking abilities, with ophthalmology experience preferred.

Competenze

• Requires High School diploma or equivalent.
• 1-2 years of clinical medical experience.
• Ophthalmology experience preferred.
• Requires ability to maintain strict confidentiality of all patient information.
• Requires ability to manage multiple job assignments under varying degrees of pressure (usually from deadlines)
• Requires strong written and oral communication skills
• Requires the ability to make informed, well thought-out decisions.
• Requires exceptional interpersonal skills, including the ability to benchmark workplace civility and promote a positive work environment.
• Requires strong computer competency, including the ability to learn new programs quickly.

Mansioni

• Maintain daily inventory of brochures, surgical folders, consents and packets.
• Identify next patient from the Room Manager in NexTech.
• Explain cataract treatment options during education.
• Provide appointments that follow scheduling protocol.
• Assist patients with insurance coverage and out-of-pocket costs.
• Assist with consent for elective procedures and discuss options/risks.
• Explain diagnostic testing to patients.
• Provide one-week pre-surgery confirmation calls with arrival time, location, and medication instructions.
• Provide wellness calls on day of surgery and post-operative instructions.
• Review and prioritize calls/voicemails to address urgent issues.
• Return urgent calls/voicemails within 90 minutes to four hours.
• Perform other duties as requested by the Patient Counselor Manager.

Conoscenze

Written and verbal communication

Interpersonal skills

Confidentiality

Multitasking

Computer proficiency

Formazione

High School diploma or equivalent

Strumenti

NexTech

Scheduling software

Insurance systems

Descrizione del lavoro

Under the direction of the Patient Counselor Manager, to ensure the efficient operations of the Patient Counselor department including but not limited to: Maintaining Inventory, Delivering Patient Education, Scheduling, Reviewing Insurance Coverage, Obtaining Consent, Understanding of Diagnostic Testing, Making Confirmation/Wellness Calls, Receiving In-coming calls, Answering Voicemails and Interoffice Communications.

Primary Duties: (*=essential functions)

• To ensure an efficient and effective flow of clinic by maintaining inventory daily such as brochures, surgical folders, copies of consents and surgical packets.*
• To proactively recognize which patient should be taken next from the Room Manager in NexTech.
• To ensure the effective communication for cataract patients during education by reviewing the surgical options tailored to their needs.*
• To provide appointments that accommodates the patient and follows scheduling protocol.
• To assist the patient in understanding their insurance coverage and any out-of-pocket cost that may apply and explore solutions to their needs.*
• To assist patients when consenting for their elective procedure and reviewing options as well as risk benefits and alternatives.*
• To ensure effective communication by demonstrating an understanding of diagnostic testing.
• To provide confirmation calls one week prior to scheduled surgery date that include arrival time, location, date to start medications, review of medication expectation with application and compliance, review of surgical consent options, and confirm post-operative date, time and location.*
• To provide wellness calls the day of surgery as a follow up after their procedure by assuring them of common post-operative symptoms, review post-surgical application of surgical medications and reminder of post-operative appointment and the details and importance of after care.
• To review and prioritize calls/voicemails each morning and afternoon in order to address urgent issues. *
• To ensure effective and efficient care to our patients by returning urgent calls/voicemails within preferably 90 minutes and in no event later than four hours. *
• To perform other duties as requested by the Patient Counselor Manager.

Position Requirements:

• Requires High School diploma or equivalent.
• 1-2 years of clinical medical experience.
• Ophthalmology experience preferred.
• Requires ability to maintain strict confidentiality of all patient information.
• Requires ability to manage multiple job assignments under varying degrees of pressure (usually from deadlines)
• Requires strong written and oral communication skills
• Requires the ability to make informed, well thought-out decisions.
• Requires exceptional interpersonal skills, including the ability to benchmark work place civility and promote a positive work environment.
• Requires strong computer competency, including the ability to learn new programs quickly.