Surgery Scheduler Supervisor

Nemours Children's Health; Jacksonville (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Nemours Children's Health in Jacksonville, FL, seeks a Surgery Scheduler Supervisor to oversee surgical scheduling across ambulatory settings. You will coach the scheduling team, manage timekeeping, and ensure coverage including remote staff, while aligning service lines and improving patient access.

Collaborate with Operations and Nursing leadership to optimize OR utilization and scheduling accuracy, while staying compliant with payer processes and corporate policies.

Qualifications

• Experience in healthcare scheduling or ambulatory operations.
• Supervisory or lead experience preferred.
• Knowledge of patient access workflows.
• Experience with EMR systems, preferably Epic.

Responsibilities

• Coordinate surgical schedules across operating rooms and ambulatory centers.
• Monitor KPIs such as scheduling accuracy and OR utilization.
• Lead and coach scheduling staff and manage timekeeping and schedules.
• Analyze scheduling data to identify opportunities for improved efficiency.
• Partner with clinical leadership to implement workflow improvements.
• Ensure compliance with organizational policies and payer authorization processes.
• Maintain proficiency in scheduling systems (Epic, TalkDesk).
• Support onboarding and continuous education of scheduling staff.
• Assist during staffing gaps to maintain workflow continuity.

Skills

Surgical scheduling

Supervisory experience

Team leadership

Communication skills

Education

Associate's Degree

Bachelor's Degree preferred

Tools

Epic EMR

TalkDesk

Job description

Job Description

Nemours is seeking a Surgery Scheduler Supervisor in Jacksonville, FL. In collaboration with the Operations Manager, Nurse Manager, and Department of Surgery Chief/ Division Chiefs, the Surgery Scheduling Supervisor provides operational and personnel oversight for the surgical scheduling function across the ambulatory settings. This position provides direct oversight of the scheduling team, including coaching, mentoring, and leading recruitment efforts for surgical schedulers, as well as managing timekeeping and work schedules (including remote staff) to ensure appropriate coverage.

In collaboration with the Operations Manager, Nurse Manager, and Department of Surgery Chief/ Division Chiefs, the Surgery Scheduling Supervisor provides operational and personnel oversight for the surgical scheduling function across the ambulatory settings. This position provides direct oversight of the scheduling team, including coaching, mentoring, and leading recruitment efforts for surgical schedulers, as well as managing timekeeping and work schedules (including remote staff) to ensure appropriate coverage. This role is responsible for maintaining service line alignment and scheduling accuracy across multiple departments and surgical sites, reducing errors, optimizing operating room utilization, and improving patient access and experience. The supervisor will also provide support during staffing gaps or high-demand periods, stepping in to perform scheduling functions as needed to maintain workflow continuity.

Essential Functions

• Coordinate surgical schedules across operating rooms and ambulatory centers to prevent conflicts and optimize utilization.
• Monitor key performance indicators (KPIs) such as scheduling accuracy and error rates, operating room utilization rates, call response times and service levels, work queue turnaround times, patient satisfaction, and access metrics.
• Lead, coach, and develop staff through training, performance management, and ongoing feedback. Manage escalations, complex scheduling issues, and patient concerns in collaboration with clinical teams.
• Analyze scheduling data and trends to identify opportunities for improved efficiency and access.
• Partner with clinical and administrative leadership to implement workflow improvements and standardization.
• Ensure compliance with organizational policies, regulatory requirements, and payer authorization processes.
• Maintain proficiency in systems (e.g., Epic, TalkDesk) and ensure team adherence to best practices.
• Support onboarding and continuous education of scheduling staff.
• Additional miscellaneous duties and responsibilities, as may be assigned from time to time by leadership.

Non-Essential Functions

• Regular attendance is required.
• Good communication and documentation skills are required.
• Promotes customer service and all aspects of Nemours Next Frontier Goal achievement.
• Manages multiple priorities and effectively manages time.
• Provides clear, concise communication. Motivates workgroups.
• Problem-solving and critical thinking
• Accepts and provides feedback in a constructive manner.

Requirements

• Associate's Degree required, Bachelor's Degree preferred.
• Minimum 3–5 years of healthcare scheduling, surgical coordination, or ambulatory operations experience
• Minimum 1–2 years of supervisory or lead experience preferred
• Experience with EMR systems (Epic preferred) and patient access workflows required

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children’s health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .