Surgical Medical Assistant – Front & Back Office

Western Vascular Institute; Payson (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

Life insurance

Disability insurance

PTO

401(k) with 4% match

Travel reimbursement for training

Job summary

Western Vascular Institute in Payson, AZ is seeking a Surgical Medical Assistant for a dual Front & Back Office role at our Payson clinic. You will train in Mesa for initial sessions and support both clinical procedures and administrative workflows to ensure smooth patient flow.

The position offers hands-on training in surgical assisting, EMR familiarity (NextGen/Centricity), and opportunity for growth. Candidates should be organized, patient-focused, bilingual a plus, and willing to travel for

Qualifications

• Minimum 1 year of Back Office Medical Assistant experience
• Willingness to learn and perform both Front Office and Back Office responsibilities
• Surgical assisting experience is a plus, but training will be provided
• Medical Assistant certification preferred but not required
• Strong organizational skills and the ability to multitask and prioritize responsibilities
• Excellent written and verbal communication skills
• Confident, professional, and comfortable working independently when appropriate
• Strong patient service skills with a friendly and compassionate attitude
• Ability to work effectively with multiple physicians and team members
• Knowledge of medical office systems, procedures, and patient care workflows
• Travel for required training

Responsibilities

• Back Office / Clinical: Perform surgical assisting and scrubbing duties after training
• Back Office / Clinical: Assist with wound care and dressing changes
• Back Office / Clinical: Room patients, obtain vital signs, and prepare for examinations
• Back Office / Clinical: Assist physicians during examinations and treatments
• Back Office / Clinical: Perform physiological studies and document encounters in the EMR
• Back Office / Clinical: Prepare, clean, and maintain treatment rooms, instruments and equipment
• Back Office / Clinical: Follow sterilization procedures and infection control protocols
• Back Office / Clinical: Assist with clinical decision-making and coordination
• Back Office / Clinical: Handle patient calls and assist with triage under supervision
• Front Office / Administrative: Greet patients and provide a welcoming experience
• Front Office / Administrative: Check-in/check-out patients and schedule appointments
• Front Office / Administrative: Verify/update demographics and insurance
• Front Office / Administrative: Coordinate outside testing, referrals, and records
• Front Office / Administrative: Answer calls and assist scheduling
• Front Office / Administrative: Maintain patient records and documentation
• Front Office / Administrative: Prepare and distribute documents
• Front Office / Administrative: Communicate with physicians and staff
• Front Office / Administrative: Support daily clinic operations and patient flow

Skills

Back Office

Bilingual EN/ES

Surgical assisting

EMR systems

Multitasking

Education

Medical Assistant Certification

Tools

NextGen EMR

Centricity EMR

FIVOS Medstreaming

Job description

Surgical Medical Assistant – Front & Back Office

Job Description

Excited about advancing your career? Western Vascular Institute is looking for a motivated, dependable, and enthusiastic Surgical Medical Assistant to join our team at our Payson, AZ clinic!

This is a dual-role position that includes both Front Office and Back Office responsibilities, providing an opportunity to develop a well-rounded skill set in both patient care and medical office operations.

We offer hands‑on training in surgical assisting and scrubbing for Radiofrequency Ablation (RFA) procedures. Whether you're looking to expand your clinical experience or strengthen your administrative skills, this position offers an excellent opportunity for professional growth.

Location & Training Requirements

Your primary work location will be our Payson, AZ clinic. However, initial training will be required at our Mesa, AZ clinic to ensure you are fully prepared for both the clinical and administrative responsibilities of the position.

Travel for required training in Mesa will be paid/reimbursed by the company in accordance with company policy.

The ideal candidate is confident, assertive, organized, and comfortable balancing multiple responsibilities. We are looking for someone with strong decision‑making skills, excellent time management, and the ability to communicate effectively with physicians, patients, and colleagues. Most importantly, we want someone who is eager to learn, adaptable, and excited to become a long-term member of our team.

Responsibilities

Back Office / Clinical Responsibilities

• Perform surgical assisting and scrubbing duties following training
• Assist with wound care and dressing changes
• Room patients, obtain vital signs, and prepare patients for examinations and procedures
• Assist physicians during medical examinations and treatments
• Perform and assist with physiological studies
• Accurately document patient information and clinical encounters in the EMR
• Prepare, clean, and maintain treatment rooms, medical instruments, and equipment
• Follow proper sterilization procedures and infection control protocols
• Assist with clinical decision‑making and patient care coordination within the scope of the role
• Handle patient phone calls and assist with clinical triage under appropriate clinical supervision

Front Office / Administrative Responsibilities

• Greet patients and provide a welcoming, professional experience
• Assist with patient check‑in and check‑out
• Schedule appointments, procedures, and follow‑up visits
• Verify and update patient demographics and insurance information
• Coordinate outside testing, referrals, and medical records requests
• Answer incoming calls and assist patients with questions and scheduling needs
• Maintain accurate patient records and documentation
• Prepare and distribute correspondence, forms, faxes, and other administrative documents
• Communicate effectively with physicians, clinical staff, and administrative team members
• Support daily clinic operations and assist wherever needed to ensure efficient patient flow

Skills & Qualifications

• Required: Minimum 1 year of Back Office Medical Assistant experience
• Willingness to learn and perform both Front Office and Back Office responsibilities
• Surgical assisting experience is a plus, but training will be provided
• Medical Assistant certification preferred but not required
• Strong organizational skills and the ability to multitask and prioritize responsibilities
• Excellent written and verbal communication skills
• Confident, professional, and comfortable working independently when appropriate
• Strong patient service skills with a friendly and compassionate attitude
• Ability to work effectively with multiple physicians and team members
• Knowledge of medical office systems, procedures, and patient care workflows
• Experience with NextGen, Centricity, FIVOS (Medstreaming), or other EMR systems preferred
• Bilingual (English/Spanish) is a huge plus!
• Ability and willingness to travel to Mesa for required initial training
• 401(k) with company matching up to 4%
• Health insurance
• Dental and vision insurance
• Life insurance
• Short-term and long-term disability insurance
• Paid time off (PTO)
• Travel reimbursement for required training

Compensation

Compensation is based on experience and qualifications and will be discussed during the interview process.