Patient Care Coordinator Ophthalmology and Elective Vision Services

Luxor Eye Institute; Bakersfield (CA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Job summary

Luxor Eye Institute in Bakersfield, CA is seeking a confident Patient Care Coordinator to guide patients from consultation through treatment in ophthalmology and elective vision services. This role blends patient education, scheduling, follow-up, and coordination of premium services like cataract surgery, LASIK, ICL, and dry eyeCare.

You will handle referrals, track leads, and ensure timely follow-up, while delivering a high-touch patient experience and coordinating with physicians, technicians,

Qualifications

• Excellent patient communication skills and ability to educate without giving medical advice.
• Strong organization, follow-through, and ability to manage multiple cases.
• Experience in healthcare sales or patient advocacy is preferred.
• Bilingual English and Spanish is a significant advantage.

Responsibilities

• Guide patients through the consultation and treatment process.
• Educate patients on procedures and service options.
• Schedule consultations, treatments, and surgical appointments.
• Follow up with patients to advance scheduling.
• Coordinate referrals from optometrists and other providers.
• Maintain communication with referring offices.
• Track leads, consultations, conversions, and pending decisions.
• Discuss financing and payment options when appropriate.
• Document every patient interaction accurately.
• Coordinate with physicians, technicians, front desk staff, and leadership.
• Prevent patient loss due to poor follow-up.
• Support growth of premium cataract, LASIK, ICL, and dry eye services.

Skills

Patient communication

Organization

Follow-up discipline

Empathy

Sales coordination

Multitasking

Accountability

Bilingual EN/ES

Tools

CRM systems/lead tracking

Nextech

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance

Patient Care Coordinator - Ophthalmology and Elective Vision Services

Luxor Eye Institute | Bakersfield, California | Full-Time

Guide Patients Through Life-Changing Eye Care

Luxor Eye Institute is hiring a confident, compassionate, and results-driven Patient Care Coordinator to help patients move from consultation to treatment.

This role combines patient education, scheduling, follow-up, relationship management, and elective service coordination. You will work with patients considering cataract surgery, LASIK, ICL, dry eye treatments, specialty lenses, laser procedures, and other advanced eye-care services.

This is not a traditional front desk position. It is a patient-facing coordination and conversion role requiring strong communication, organization, follow-through, and professional judgment.

What You Will Do

• Guide patients through the consultation and treatment process
• Educate patients about recommended procedures and service options
• Schedule consultations, treatments, and surgical appointments
• Follow up with patients who have not yet scheduled
• Coordinate referrals from optometrists and other providers
• Maintain communication with referring offices
• Track leads, consultations, conversions, and pending decisions
• Discuss financing and payment options when appropriate
• Document every patient interaction accurately
• Coordinate with physicians, technicians, front desk staff, and leadership
• Prevent patients from being lost because of poor follow-up
• Support premium cataract, LASIK, ICL, and dry eye service growth

What Success Looks Like

• Manage an assigned patient pipeline independently
• Follow up with every pending patient on schedule
• Explain services clearly without providing medical advice
• Identify patient concerns and escalation clinical questions appropriately
• Maintain accurate notes and tracking
• Meet established scheduling and conversion expectations
• Communicate effectively with referring providers
• Provide a polished, high-touch patient experience

The Right Candidate

• Confident speaking with patients
• Comfortable discussing premium services and financial options
• Organized and persistent
• Empathetic without being passive
• Motivated by measurable results
• Able to manage multiple patient cases simultaneously
• Skilled at overcoming hesitation professionally
• Strong in telephone, text, email, and in-person communication
• Comfortable being held accountable for follow-up and outcomes
• Interested in healthcare, sales, or patient advocacy

Preferred Qualifications

• Medical, dental, aesthetic, optical, or elective healthcare experience
• Ophthalmology or optometry experience
• Patient sales or treatment coordination experience
• Experience with CRM systems or lead tracking
• Experience with Nextech or similar practice-management software
• Experience discussing financing or elective procedures
• Bilingual English and Spanish is a significant advantage

Who Should Not Apply

• Are uncomfortable discussing treatment costs
• Avoid follow-up because you do not want to appear persistent
• Fail to document calls and patient interactions
• Wait for patients to contact you instead of managing the relationshipStruggle with accountability or performance expectations
• Dislike fast-paced environments
• Are uncomfortable receiving coaching
• Prefer a low-responsibility administrative role

Why Join Luxor Eye Institute

• Work with advanced ophthalmology and vision-correction services
• Help patients make meaningful healthcare decisions
• Build valuable experience in elective healthcare
• Receive structured training
• Work in a professional specialty practice
• Opportunity for performance-based incentives
• Opportunity for advancement into senior coordination or leadership roles

Schedule

• Full-time
• Monday through Friday
• Occasional Saturdays may be required
• Reliable attendance and timely patient follow-up are mandatory

Luxor Eye Institute is an equal opportunity employer.