Surgical Instrument Field Technician — Remote/Travel

B. BRAUN MEDICAL (US) INC; Pennsylvania; Remote; USD 39,000 - 59,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Tuition reimbursement

Job summary

B. Braun Medical Inc. is seeking a Field Service Floater based in the United States to support Aesculap repair locations across the country.

The role involves remote work with up to 75% travel, repairing and refurbishing surgical instruments and delivering high-quality customer service at hospital sites and repair facilities. The position requires a High School Diploma or equivalent plus 5+ years in surgical instrumentation repair, with strong technical and customer-facing skills; CAD knowledge

Qualifications

• High School Diploma or equivalent required.
• 5+ years of experience in the surgical instrumentation repair, refurbishment, or service field.
• Strong knowledge of machine operation and fabrication procedures with metal materials.
• Ability to perform finishing techniques: grinding, buffing, sandblasting, polishing, filing.
• Experience with soldering, welding, brazing techniques.
• Strong customer service, communication, and interpersonal skills.
• Ability to travel up to 75% as business needs require.
• Ability to work independently in repair facility, mobile repair, and customer locations.

Responsibilities

• Repair and refurbishment of surgical instruments per Aesculap quality standards.
• At St. Louis Central Repair Facility perform duties of Repair Technician as applicable.
• Meet established repair quality, productivity, and service expectations.
• Introduce yourself to hospital repair contacts and represent Aesculap professionally.
• Provide daily documentation of repairs, including billing and service records; seek feedback.
• Provide detailed work instructions and training to permanent technicians upon return.
• Perform quality control inspections to ensure service quality.
• Serve as primary technical contact for assigned accounts about repair quality and services.
• Coordinate work schedules with management to meet customer expectations for both contracted and non-contracted accounts.
• Recommend process improvements to enhance service quality and efficiency.
• Comply with ISO, FDA, and quality system requirements.
• Demonstrate and uphold Company Vision, Mission, and Values.
• Perform other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Travel up to 75%

Education

High School Diploma or equivalent

Tools

CAD

Job description

B. Braun Medical Inc. is seeking a Field Service Floater based in the United States to support Aesculap repair locations across the country.

The role involves remote work with up to 75% travel, repairing and refurbishing surgical instruments and delivering high-quality customer service at hospital sites and repair facilities. The position requires a High School Diploma or equivalent plus 5+ years in surgical instrumentation repair, with strong technical and customer-facing skills; CAD knowledge