Surgical Counselor

THOMAS EYE GROUP PC; Sandy Springs, Newnan (GA, GA); On-site; USD 32,000 - 42,000; Full time

Job summary

THOMAS EYE GROUP PC in Newnan, GA is seeking an experienced administrative professional to greet patients, collect information, and assist with hospital scheduling. You will communicate with patients and physicians to support efficient appointment flow.

The role requires 3–5 years in healthcare customer service, strong Word/Excel skills, fast typing, and an eye for detail. High school diploma required; degree preferred. This is a full-time, on-site position.

Qualifications

• High School Diploma required; degree preferred
• 3–5 years healthcare customer service experience required
• Proficiency in Word, Excel, Internet; fast typing; knowledge of surgical terminology; strong communication and confidentiality

Responsibilities

• Interact with patients professionally to gather information about inquiries regarding surgery
• Serve as a customer service advocate to support corporate objectives
• Collaborate with staff, doctors, and the public to respond to scheduling inquiries and issues

Skills

Microsoft Word

Microsoft Excel

Typing 45 wpm

Surgical terminology

Effective communication

Grammar

Financial/analytical aptitude

Detail oriented

Organized

Problem solving

Education

High School Diploma

2 Year Degree preferred

Tools

Microsoft Word

Microsoft Excel

Internet Explorer

Job description

Job DetailsLevel: ExperiencedJob Location: NEWNAN - Newnan, GA 30265Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: NoneJob Category: Admin - ClericalResponsible for interacting with patients in a professional manner by gathering pertinent information relating to the patient’s inquires and questions regarding to surgery. Will serve as a customer service advocate with the desire to achieve corporate objectives as stated in the company’s mission statement. Position requires individual to interact internally with other staff members, doctors and the general public in problem solving and responding to inquiries and questions related to hospital scheduling.

Qualifications

Required Minimum Education: High School Diploma, degree preferred

Required Minimum Experience: 3-5 years in healthcare with a customer service focus

A combination of experience, education, and/or training which substantially demonstrates the following knowledge, skills and abilities:

• Proficient in Microsoft Word, Excel, Explorer and the Internet
• Typing speed of 45 wpm
• Knowledge of surgical terminology
• Effective Communicator in providing Customer Service working with patients and physicians
• Proficient Grammar (oral and written)
• Possess a financial and analytical aptitude
• Detailed Oriented and Organized

Required Minimum Skills:

• Problem Solver and ability to work independently with minimal supervision
• Positive mind-set and mannerisms (ability to inspire others)
• Maintain confidentiality of patients records and physicians information
• Effective in managing multiple tasks simultaneously