Surgical Counselor

THOMAS EYE GROUP PC; Roswell (GA); On-site; USD 35,000 - 48,000; Full time

Job summary

THOMAS EYE GROUP PC in Roswell, GA is seeking an experienced Administrative/Clerical professional to gather patient information and respond to inquiries regarding surgery. You will act as a customer-service advocate, coordinating scheduling with physicians and staff while maintaining confidentiality.

Ideal candidates have 3–5 years in healthcare customer service, strong MS Word/Excel skills, and the ability to manage multiple tasks with accuracy and professionalism.

Qualifications

• Proficient in MS Word, Excel and internet tools.
• Typing speed of 45 wpm is required.
• Knowledge of surgical terminology is a plus.
• Strong communication and grammar skills are essential.
• Demonstrated financial and analytical aptitude.

Responsibilities

• Interact professionally with patients to gather information about inquiries regarding surgery.
• Serve as customer service advocate to support corporate objectives.
• Coordinate scheduling with staff, doctors and public.
• Maintain confidentiality of patient records and physician information.

Skills

Microsoft Word

Microsoft Excel

Internet Explorer

Typing speed 45 wpm

Surgical terminology

Effective communicator

Grammar

Financial aptitude

Analytical aptitude

Detail oriented

Organized

Education

High School Diploma

Job description

Job DetailsLevel: ExperiencedJob Location: ROSWELL - Roswell, GA 30076Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: NoneJob Category: Admin - Clerical

Responsible for interacting with patients in a professional manner by gathering pertinent information relating to the patient’s inquires and questions regarding to surgery. Will serve as a customer service advocate with the desire to achieve corporate objectives as stated in the company’s mission statement. Position requires individual to interact internally with other staff members, doctors and the general public in problem solving and responding to inquiries and questions related to hospital scheduling. Knowledge of adult strabismus and pediatric eye surgery is a plus.

A combination of experience, education, and/or training which substantially demonstrates the following knowledge, skills and abilities:

• Proficient in Microsoft Word, Excel, Explorer and the Internet
• Typing speed of 45 wpm
• Knowledge of surgical terminology
• Effective Communicator in providing Customer Service working with patients and physicians
• Proficient Grammar (oral and written)
• Possess a financial and analytical aptitude
• Detailed Oriented and Organized

Required Minimum Skills:

• Problem Solver and ability to work independently with minimal supervision
• Positive mind-set and mannerisms (ability to inspire others)
• Maintain confidentiality of patients records and physicians information
• Effective in managing multiple tasks simultaneously

Qualifications

• Required Minimum Education: High School Diploma, degree preferred
• Required Minimum Experience: 3-5 years in healthcare with a customer service focus