SURGERY SCHEDULER

Georgia Urology; Fayetteville (GA); On-site; USD 40,000 - 50,000; Full time

Job summary

Georgia Urology seeks a Surgery Coordinator to manage the surgery schedule for physicians, prepare packets, and guide patients through pre-operative and post-operative steps. You will work with physicians, CMAs, and nurses to ensure accurate communication and timely coordination.

The role requires strong customer service, organization, and professionalism, with documentation in NextGen and the ability to adapt to work across Georgia Urology locations, delivering high-quality patient care.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years’ experience in surgery scheduling.
• Excellent customer service and communication skills.
• Proficiency with EMR and Microsoft Office applications.

Responsibilities

• Manage the surgery schedule for physicians within a 24 hour window.
• Create surgery packets and advise patients onPre-operative and post-operative steps.
• Coordinate with CMA's and Nurses to share necessary information.
• Provide surgical clearance instructions and ensure radiology data is available.
• Document patient communications in Nextgen with clarity and professionalism.
• Maintain a positive, respectful dialogue and escalate issues as needed.
• Answer calls promptly and provide satisfactory customer service.
• Work at multiple Georgia Urology locations as required.

Skills

Customer service

Organizational skills

Communication

Professionalism

Team player

Education

High School Diploma

Equivalent experience

Tools

EMR systems

Microsoft Office

Job description

Description

Job Purpose: Under general supervision, the Surgery Coordinator will provide outstanding service to patients and physicians in all verbal and direct communications.

JOB RESPONBILITIES:

Essential Duties & Responsibilities:

• Manage the surgery schedule for physicians within a 24 hour window upon physician's decision.
• Create surgery packets and advise patients of all steps for Pre-operative evaluation and post operative appointments.
• Work as an effective team member with other Surgery Coordinators in POD ensuring that the appropriate information is communicated to providers; CMA's and Nurses regarding surgery and/or procedures.
• Provide patient with all relevant information regarding surgical clearance prior to the start of medications.
• Provide instructions to ensure all Radiology and Scans are made available to the provider.
• Communicate providers request to change schedule to COO and POD Manager via email.
• Document all correspondence with patient regarding medical issues and/or clarification of services rendered in Nextgen.
• Maintain positive and respectful dialogue at all times and communicate issues appropriately through the chain of command to facilitate problem resolution.
• Answer calls within 3 telephone rings in order to provide satisfactory customer service.
• Utilize appropriate communication skills with customer at all times.
• Other duties as required.

Requirements

QUALIFICATIONS:

Knowledge:

Education/Training

• High School Diploma or the Equivalent.
• Minimum of 2 years’ experience Surgery Scheduling experience.

Skills & Abilities:

• Must have excellent customer service skills both internally and externally.
• Excellent organizational, time management and follow through skills.
• Must be able to interact with team members in a fast paced environment while maintaining a high level of professionalism
• Must have the ability to greet patients and visitors, whether in person or on the telephone, in a pleasant, helpful and professional manner at all times.
• Must have excellent grammar and communication skills in order to relay appropriate and accurate information to the patients.
• Must have the ability to follow both oral and written forms of communication.

Computer literacy:

• Proficiency and working knowledge of Medical software applications, e.g. EMR, as well as Microsoft Office Applications.

Driving Requirements:

• A valid State of Georgia Driver's License and reliable transportation is required.

SPECIAL REQUIREMENTS:

Physical Demands: This position requires a substantial amount of standing, sitting and working at a computer station throughout the day.

Work Environment: Must be flexible and available to work at different locations throughout Georgia Urology