Surgical Counselor

Vance-Thompson-Vision; Olathe (KS); On-site; USD 38,000 - 52,000; Full time

Job summary

Vance Thompson Vision is seeking a Surgical Counselor to join our Kansas City market team. You will educate patients on refractive, laser, and surgical options, help schedule procedures, and guide them through financial disclosures with clear communication and compassionate care.

The role requires a high school diploma or equivalent and prior medical office experience is preferred. You will support the surgeon and staff, answer patient inquiries, and participate in follow-up calls to potential

Qualifications

• High school diploma or equivalent required or preferred.
• Medical office experience preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Educate patients on refractive, laser, and surgical procedures.
• Schedule refractive, laser, and surgical procedures; manage calendars.
• Explain financial responsibility and obtain necessary consent documents.

Skills

Patient education

Communication

Scheduling

Education

High school diploma or equivalent

Job description

Why VTV:At Vance Thompson Vision, we take pride in being global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. With a reputation for setting the standard of excellence in our field, we continue to transform lives through better vision. We believe that exceptional care begins with an exceptional team. Be part of something greater—join us and discover what it means to create a world-class culture while making a meaningful impact.Our core values that provide our foundation:Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.Job Opportunity:Vance Thompson Vision has expanded to the Kansas City Market and we are looking for a Surgical Counselor to join our team!You Are:Ready to live out our core values in patient and team member interactionsCommitted to patient education and providing excellent customer serviceDetail-oriented, and good at managing multiple prioritiesA clear and concise communicatorYou Will Make an Impact By:Ensuring thorough patient education and counseling about refractive, laser and surgical procedures.Scheduling refractive, laser and surgical procedures for patients; oversees maintenance and distribution of schedules.Educating patients on financial responsibility, and answers questions on financial documents and ensures patients sign any necessary consent forms.Answering patient phone calls regarding questions or concerns.Providing other related services to ensure the highest standards of patient care.Communicating with supervisor and/or surgeon regarding potential patient concernsMaking follow-up calls to potential refractive candidates.You Have:A high school diploma or equivalentPrevious experience in a medical office setting preferredInvestments in YOU:Vance Thompson Vision offers a full benefits package and competitive compensation, including:Medical, dental and vision insuranceEmployer paid benefits: paid time off, retirement savings contributions, life insurance and disability insuranceA variety of voluntary benefits for you and your familyShoe allowance for full time staffEducation AllowanceWellness Program paired with a Lifestyle Spending AccountVance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.