Surgical Counselor

Vance Thompson Vision Clinic Prof L; Overland Park (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement contributions

Life insurance

Disability insurance

Shoe allowance

Education allowance

Wellness program

Job summary

Vance Thompson Vision in Kansas City is seeking a Surgical Counselor to join our team and support refractive, laser and surgical procedures through thorough patient education and scheduling.

You are detail-oriented, with strong communication and a commitment to exceptional patient service. The role requires a high school diploma and prior medical office experience is preferred, with full benefits and a supportive team environment.

Qualifications

• A high school diploma or equivalent.
• Previous experience in a medical office setting preferred.

Responsibilities

• Educate patients on refractive, laser and surgical procedures.
• Schedule refractive, laser and surgical procedures for patients.
• Explain financial responsibilities and obtain necessary consent forms.
• Answer patient questions and provide support to ensure excellent care.
• Communicate with supervisor and surgeon regarding patient concerns.
• Make follow-up calls to potential refractive candidates.

Skills

Patient education

Customer service

Communication

Medical office experience

Education

High school diploma

Job description

Job Details

Job Location: Kansas City Clinic - OverlandPark, KS66209

Why VTV:

At Vance Thompson Vision, we take pride in being global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. With a reputation for setting the standard of excellence in our field, we continue to transform lives through better vision. We believe that exceptional care begins with an exceptional team. Be part of something greater—join us and discover what it means to create a world‑class culture while making a meaningful impact.

Our core values that provide our foundation:

• Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.
• Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.
• Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.
• Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.
• Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.

Job Opportunity:

Vance Thompson Vision has expanded to the Kansas City Market and we are looking for a Surgical Counselor to join our team!

You Are:

• Ready to live out our core values in patient and team member interactions
• Committed to patient education and providing excellent customer service
• Detail-oriented, and good at managing multiple priorities
• A clear and concise communicator

You Will Make an Impact By:

• Ensuring thorough patient education and counseling about refractive, laser and surgical procedures.
• Scheduling refractive, laser and surgical procedures for patients; oversees maintenance and distribution of schedules.
• Educating patients on financial responsibility, and answers questions on financial documents and ensures patients sign any necessary consent forms.
• Answering patient phone calls regarding questions or concerns.
• Providing other related services to ensure the highest standards of patient care.
• Communicating with supervisor and/or surgeon regarding potential patient concerns
• Making follow-up calls to potential refractive candidates.

You Have:

• A high school diploma or equivalent
• Previous experience in a medical office setting preferred

Investments in YOU:

Vance Thompson Vision offers a full benefits package and competitive compensation, including:

• Medical, dental and vision insurance
• Employer paid benefits: paid time off, retirement savings contributions, life insurance and disability insurance
• A variety of voluntary benefits for you and your family
• Shoe allowance for full time staff
• Education Allowance
• Wellness Program paired with a Lifestyle Spending Account

Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.

Qualifications