Surgical Coordinator

Socket.dev; Midlothian (VA); On-site; USD 57,308,000 - 74,501,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off and holidays

Life and disability insurance

Tuition reimbursement

Continuing education support

Certification sponsorship

Employee eyewear discounts

Referral bonus opportunities

Job summary

AVP SEES Group is seeking a detail-oriented coordinator to support patients through the surgical journey. You will educate patients about procedures, discuss risks, and review available options to ensure informed decisions.

You will also schedule all surgical steps, manage paperwork, verify benefits, and assist with financing as needed while coordinating with surgeons, facilities, and referring optometrists.

Qualifications

• College degree including business-related courses (sales/marketing emphasis preferred).
• One to two years of ophthalmic/optometric experience preferred.
• One to two years of sales experience preferred.
• Excellent verbal communication skills.

Responsibilities

• Explain surgical procedures to patients and discuss risks and outcomes.
• Schedule surgical journeys including dates and follow-ups.
• Prepare and manage paperwork and pre/post-op kits.
• Verify benefits, pre-certifications, and discuss costs and financing options.
• Serve as main patient contact and coordinate with facilities and optometrists.
• Maintain co-management processes and related forms and payments.

Skills

Verbal communication

Travel willingness

Attention to detail

Confidentiality

Willingness to learn

Customer service

Team coordination

Education

Bachelor's degree with business courses

Job description

Description

Who We Are

At AVP SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.

Our Mission

To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

Why Join Us?

• Paid Training & Career Development
• Growth & Advancement Opportunities
• Supportive Team Environment
• Competitive Benefits Package
• Tuition Reimbursement Opportunities
• Employee Eyewear Discounts
• Referral Bonus Program
• Make a Meaningful Difference Every Day

What You'll Bring

• Patient Education and Counseling: Meet one-on-one with patients to explain surgical procedures, discuss potential risks and expected outcomes, and review available options, especially for elective procedures like cataract lens choices. Ensure patients make informed decisions about their care.
• Scheduling and Coordination: Schedule all aspects of the surgical journey, including surgery dates, pre-operative appointments, and post-operative follow-up with the surgeon or referring doctor.
• Documentation and Administration: Ensure all necessary paperwork is completed accurately, including operative and facility consents, medical histories, transfer of care letters, and surgical charts. Prepare and organize pre- and post-op kits.
• Financial and Insurance Management: Verify medical benefits, obtain insurance pre-certifications and authorizations, discuss out-of-pocket costs and financing options (e.g., CareCredit), and collect payments.
• Communication Liaison: Serve as the main point of contact for patients, addressing questions and concerns via phone or in-person. Maintain professional communication with surgical facilities, surgeons, and referring optometrists to ensure a seamless process.
• Patient Co-management: Maintain a process for co-management of patients, including pre- and post-op protocols, forms for co-management, fee information and payment process, and educational materials.

Requirements

What You Bring:

• Dependable transportation required to travel to other offices as required
• Must be flexible with traveling to various locations
• Ability to pay attention to detail
• Ability to maintain confidentiality
• The ability to seek instruction in areas where he/she is not knowledgeable
• The ability to recognize inconsistencies
• College degree including business-related courses (sales/marketing emphasis preferred).
• One to two years of ophthalmic/optometric experience preferred.
• One to two years of sales experience preferred.
• Excellent verbal communication skills
• Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)

Pay & Benefits

Compensation

Pay Range: $20/hr-$26/hr

Actual compensation is determined based on qualifications, experience, certifications, internal equity, and business needs.

Benefits May Include:

• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off & Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Continuing Education Support
• Certification Sponsorship
• Employee Eyewear Discounts
• Referral Bonus Opportunities

Additional Information:

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Ability to remain stationary for extended periods
• Frequent use of hands, fingers, and computer equipment
• Ability to communicate effectively with patients and team members
• Ability to occasionally lift, carry, push, or pull up to [XX] pounds

Compliance Requirements

• Annual compliance training is required.
• Compliance with HIPAA, OSHA, and company policies is required.
• Background screening may be required based on position.
• Drug screening may be required based on position and location.

Equal Employment Opportunity

AVP SEES Group Is an Equal Opportunity Employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to any protected characteristic under federal, state, or local law.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the position.