Patient Experience Specialist I

SEES Management Solutions; Gallatin (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Paid time off

Life & disability insurance

Tuition reimbursement

CE support

Certification sponsorship

Eyewear discounts

Referral bonus

Job summary

AVP•SEES Group is seeking a reliable Patient Experience Specialist I to welcome clients, handle calls, and manage check-ins/outs with empathy. The role emphasizes accuracy, strong computer skills, and patient-centered service in a busy eye care clinic.

Responsibilities include verifying records, scheduling visits, processing payments, and daily cash reconciliation. The ideal candidate demonstrates professionalism, teamwork, and a dedication to patient comfort and care.

Qualifications

• High School diploma or GED; associate degree preferred.
• Strong computer skills and typing proficiency.
• Excellent communication and interpersonal skills.
• Ability to manage patient records and verify insurance information.

Responsibilities

• Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously.
• Register patients and verify patients’ records are up-to-date and accurate.
• Verify personal and insurance information for services and procedures.
• Schedule appointments and procedures.
• Reschedule missed appointments and cancellations.
• Process medical record requests.
• Collect and process payments from patients.
• Conduct daily reconciliation of cash reports and monies collected.
• Complete other functions as requested by management.

Skills

Strong communication

Healthcare experience

Empathy

Organization

Computer literacy

Teamwork

Attention to detail

Professionalism

Customer service

Education

High School diploma/GED

Associate degree preferred

Job description

Description

Who We Are

At AVP•SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.

Our Mission

To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

Why Join Us?

• Paid Training & Career Development
• Growth & Advancement Opportunities
• Supportive Team Environment
• Competitive Benefits Package
• Tuition Reimbursement Opportunities
• Employee Eyewear Discounts
• Referral Bonus Program
• Make a Meaningful Difference Every Day

About the Role

We are seeking a reliable and detail-oriented Patient Experience Specialist I to join our eye clinic. Responsibilities include welcoming clients, managing calls, and efficiently handling patient check-ins and check-outs. The ideal candidate possesses strong computer skills, typing proficiency, and a passion for creating positive patient experiences through empathy.

What You’ll Do

• Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously
• Register patients and verify patients’ records are up-to-date and accurate
• Verify personal and insurance information for services and procedures
• Schedule appointments and procedures
• Reschedule missed appointments and cancellations
• Process medical record requests
• Collect and process payments from patients
• Conduct daily reconciliation of cash reports and monies collected
• Complete other functions as requested by management

What You Bring

• Strong communication, outgoing, and positive interpersonal skills
• Healthcare and service industry experience preferred
• Empathetic personality with attention to patient's needs
• Strong organizational skills with attention to detail; ability to prioritize tasks
• Ability to work as a team member and uphold organizational standards and values
• Demonstrated computer literacy REQUIRED
• Excellent judgment, dependability, and diligence
• Demonstrated high ethical standards and integrity
• Demonstrated accuracy and thoroughness; monitors own work to ensure quality
• Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacy
• Professionalism: displays positive outlook and pleasant manner, does not instigate, or participate in office gossip or negativity, keeps commitments, dresses appropriately, and is well-groomed
• Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolve conflicts, inspire the trust of others, and treat patients and coworkers with respect
• High School diploma or GED, associate degree preferred
• Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)

Benefits May Include:

• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off & Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Continuing Education Support
• Certification Sponsorship
• Employee Eyewear Discounts
• Referral Bonus Opportunities

Physical Requirements

• Ability to remain stationary for extended periods
• Frequent use of hands, fingers, and computer equipment
• Ability to communicate effectively with patients and team members
• Ability to occasionally lift, carry, push, or pull up to 25 pounds

Compliance Requirements

• Annual compliance training is required.
• Compliance with HIPAA, OSHA, and company policies is required.
• Background screening may be required based on position.
• Drug screening may be required based on position and location.

Equal Employment Opportunity

AVP•SEES Group is an Equal Opportunity Employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to any protected characteristic under federal, state, or local law.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the position.