Practice Manager

Eye Associates of Winchester; Richmond (VA); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Paid training

Career development

Competitive benefits package

Tuition reimbursement

Referral bonus program

Employee eyewear discounts

Job summary

AVP•SEES Group is seeking an experienced healthcare operations leader to oversee the overall function of the practice, ensuring financial integrity, quality metrics, and regulatory compliance.

The role focuses on budgeting, staffing, and process improvement to deliver excellent patient care and strong provider collaboration across the AVP network.

Qualifications

• Extensive managerial experience in healthcare, ophthalmology preferred.
• Bachelor’s degree in management or healthcare; MBA or Six Sigma preferred.

Responsibilities

• Oversee overall operation of the practice including financial, quality, and technical metrics.
• Formulate and manage clinic budgets, goals, and continuous improvement plans.
• Lead marketing efforts to ensure steady patient flow and coordinate communications with physician partners.
• Develop and manage HR processes, vendor contracts, and staff development initiatives.
• Monitor costs, capital equipment, and resource utilization to improve patient care standards.

Skills

Leadership

Healthcare operations

Budget management

Staff development

HIPAA compliance

Vendor relationships

Education

Bachelor's degree in management or healthcare

MBA preferred

Six Sigma Certification preferred

Tools

Medical office software

ERP/CRM systems

Job description

Description

Who We Are

At AVP•SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.

Our Mission

To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

Why Join Us?

• Paid Training & Career Development
• Growth & Advancement Opportunities
• Supportive Team Environment
• Competitive Benefits Package
• Tuition Reimbursement Opportunities
• Employee Eyewear Discounts
• Referral Bonus Program
• Make a Meaningful Difference Every Day

What You'll Do

• Responsible for overall operation of the practice and all associated financial, quality, and technical requirements and metrics.
• Formulate and manage clinic operating budget, center goals and objectives, and all continuous improvement plans and activities.
• Responsible for creating and managing marketing activities within the marketplace to ensure a consistent flow of patients to the center.
• Communicate to all physician partners consistently and address all partnership concerns promptly.
• Plans and organizes activities related to specified clinical services to ensure patient needs are met in accordance with the AVP professional standards of medical center administrative procedures.
• Adhere to all appropriate regulatory compliance policies and procedures as defined by AVP quality and compliance services.
• Develop, implement, and evaluate methods to ensure effective and efficient use of staff, facilities, equipment, and other resources while improving patient care standards.
• Monitor and control department costs to maintain expenditures within allocations
• Recommend acquisition of capital equipment.
• Work closely with AVP on all HR duties to include management of job postings, coordination of interviews, applicant responses, personal files, Disc profiles, decision matrix, offer letters, training plans, new hire processing, performance evaluations for current and new employees.
• Coordinate direct communication with all new and potential physician partners as directed.
• Coordinate weekly and monthly employee communications meetings with AVP executive management and support all company initiatives as appropriate.
• Prepare management presentations as appropriate.
• Track and publish operational metrics and weekly flash data for clinical operations.
• Consolidate inventory requisition process and integrate with AVP.
• Develop and maintain marketing activities (printed materials, internet) as directed and appropriate.
• Plan and organize physician and investor meetings.
• Make travel arrangements and coordinate travel schedules as needed.
• Arrange clinic participation in local regional or national events or conventions as needed.
• Prepare expense reports and submit them to AVP within 30 days of expense date.
• Follows safety guidelines set internally and via OSHA for self, patients, visitors and employees.
• Maintains patient confidentiality in accordance with HIPAA and practice policy.
• Primary liaison between physician partner, practice, and AVP.
• Develops a good working relationship with local optometrists and other referring agents to help coordinate care.
• Evaluates activities of clinic to ensure patient care, staff relations, and efficiency of service.
• Other duties as assigned by management.
• Friendly and professional greeting of all patients, and visitors.
• Provide effective leadership, coaching, counseling, evaluating and mentoring staff to identify and implement opportunities for development and talent retention.
• Maintains employee orientation and termination protocols implemented by AVP HR.
• Implements AVP corporate policies and procedures and ensures staff compliance.
• Assist staff with individual development plans and opportunities.
• Counsel and/or administer disciplinary action to employees as necessary in line with AVP policies.
• Assist with onboarding of new physicians and allied health professionals into the practice by instituting an organized orientation schedule.
• Assure Team Leads and Managers approve complete and accurate payroll hours in a timely fashion.
• Assess patient flows in the Clinic and ASC and makes recommendations to improve based on observations and available resources.
• Champion practice morning communication huddles, weekly and monthly staff meetings.
• Partner with the CFO and VP of Operations to develop strategic, financial and tactical plans and objectives for the practice to meet outline objectives.
• Work with the RCM to assist in managing the front office operations to maximize patient satisfaction, collection of payments, and customer service efforts.
• Prepare daily financial and insurance reconciliations.
• Assist leadership with business development including outreach efforts, networking, community activities, marketing strategy development and website enhancements and advertising by visiting area practices to help cultivate a strong referral network in the community.
• Assist leadership with financial reporting, budgeting, audits and patient accounts activities as necessary.
• Garner partnerships with physicians and allied health staff to deliver practice goals, efficient communications and developing protocols to ensure practice needs are being met.
• Assist Leads and Office Managers in keeping supplies ordered, maintenance and repair activities, purchasing equipment and supplies, maintenance of equipment.

Requirements

What You Bring

• Extensive managerial experience is required, preferably within the health care industry, preferably ophthalmology.
• A minimum of 5 years of work experience, and a bachelor's degree in management or healthcare. An MBA and/or Six Sigma Certification is preferred.
• Working knowledge of standard accounting principles and have budgetary experience
• Working knowledge of computers. Prior Experience with a fully integrated medical office software package
• Experience in negotiating general business contracts.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Strong leadership and business operations experience required
• Dependable transportation required to travel to other offices as required
• Must be flexible with traveling to various locations.
• Ability to pay attention to detail
• Ability to maintain confidentiality
• Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy
• Displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments
• Dresses appropriately and is well groomed
• Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect
• Ability to perform essential functions of the position with or without accommodation, including the ability to use power hand tools and lift a minimum of 70 lbs.
• Excellent verbal communication skills

Pay & Benefits

Compensation

Pay Range: $48k-$59k

Actual compensation is determined based on qualifications, experience, certifications, internal equity, and business needs.

Benefits May Include:

• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off & Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Continuing Education Support
• Certification Sponsorship
• Employee Eyewear Discounts
• Referral Bonus Opportunities

Additional Information:

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Ability to remain stationary for extended periods
• Frequent use of hands, fingers, and computer equipment
• Ability to communicate effectively with patients and team members
• Ability to occasionally lift, carry, push, or pull up to 50 pounds

Compliance Requirements

• Annual compliance training is required.
• Compliance with HIPAA, OSHA, and company policies is required.
• Background screening may be required based on position.
• Drug screening may be required based on position and location.

Equal Employment Opportunity

AVP•SEES Group is an Equal Opportunity Employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to any protected characteristic under federal, state, or local law.

Disclaimer:

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the position.