Surgical Coordinator

Icarespecialists; Hagerstown (MD); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(K)

Eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Comprehensive benefits

Job summary

Vision Innovation Partners is seeking a Surgical Coordinator in Maryland to manage patient scheduling, pricing discussions, and post-visit follow-ups. The role involves collaboration with patients to ensure a seamless experience from consultation through surgery, including coordinating pre- and post-operative instructions and maintaining accurate patient records.

The ideal candidate develops strong patient relationships, handles financing discussions, and uses standard office software to support

Qualifications

• Liaison to patients; assist with paperwork and maintain files.
• Assist patients regarding surgery dates and consultations.
• Discuss surgical cost based on benefits and financing.
• Handle follow-up with prospective, current and past patients.
• Prepare patient charts and provide post-operative support.

Responsibilities

• Deliver high patient satisfaction and professional service.
• Present pricing and financing options to patients.
• Schedule and confirm appointments; update patient records.
• Coordinate surgery bookings and pre/post-op instructions.
• Manage payments and financing through software and generate reports.

Skills

Patient liaison

Office software

Appointment scheduling

Payments & financing

Communication skills

Organizational skills

Data entry

Finance reporting

Tools

Word

Excel

Database systems

Job description

Overview

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

Our company is looking for a Surgical Coordinator. The ideal candidate will have excellent people skills, be outgoing and friendly, organized and computer savvy. Attention to detail is critical. Experience preferred.

Responsibilities

What You Will Do:

• Must be patient service focused with the ability to deliver high patient satisfaction.
• Excellent communications skills required, ability to develop relationships with patients to provide a positive experience.
• Ability and confidence to present pricing and financing.
• Ophthalmic/optometric experience is preferred but not required.
• Proficient with standard office equipment and software (Word & Excel); multi-task comfortably; ability to work with a high degree of professionalism.
• Exemplary organizational skills: willingness to be cross-trained and fill in for other staff members.

Qualifications

What You Will Bring:

• Liaison to patients; assist with completion of paperwork; create, update, and maintain accurate patient files; update database systems, schedule and confirm appointments as necessary.
• Assist patients regarding surgery dates, book patients for consultations and surgery, discuss pre and post-op instructions with patients.
• Discuss surgical cost with patients, based on their benefits and answer questions about payment and financing.
• Handle timely follow-up to prospective, current and past patients.
• Prepare patient charts for surgery and provide caring help to patients before, during and after surgery.
• Collect surgery payments; process financing through financial software programs; maintain monthly and yearly financial reports.
• Ensure all patients, at all times, have a positive experience while in the office or on the phone.

$20.00 - $21.00 an hour applies to employees who are based in the state of Maryland.

Pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, such as, but not limited to full range of medical, financial, and/or other benefits (including 401(k) eligibility, annual educational reimbursement, and various paid time off benefits, such as PTO). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

What we offer:

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.