Surgical Coordinator

Icarespecialists; Charlotte Hall (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k)

Eye care discounts

Continuing education

Career growth

PTO and holidays

Job summary

Vision Innovation Partners is seeking a Surgical Coordinator to deliver superior patient experiences. You will liaise with patients, schedule consultations and surgeries, and explain pre/post-operative instructions with care.

The role requires excellent communication, organization, and proficiency with Word/Excel. Responsibilities include discussing costs, handling payments, and maintaining patient records in a fast-paced ophthalmic office.

Qualifications

• Excellent people skills and ability to interact with patients to ensure a positive experience.
• Highly organized with strong attention to detail and the ability to manage multiple tasks.
• Proficient with common office software (Word, Excel) and database systems.

Responsibilities

• Liaison to patients; assist with paperwork; create and maintain accurate patient files; update database systems; schedule and confirm appointments.
• Assist patients regarding surgery dates, book consultations and surgery, and discuss pre/post-op instructions.
• Discuss surgical costs with patients based on benefits and financing options; answer questions about payments.
• Handle timely follow-up to prospective, current and past patients.
• Prepare patient charts for surgery and provide support before, during and after surgery.
• Collect surgery payments; process financing through financial software; maintain monthly/yearly financial reports.
• Ensure patients have a positive experience in person and over the phone.

Skills

People skills

Organized

Computer savvy

Attention to detail

Communication skills

Tools

Word

Excel

Database systems

Job description

Overview

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

Our company is looking for a Surgical Coordinator. The ideal candidate will have excellent people skills, be outgoing and friendly, organized and computer savvy. Attention to detail is critical. Experience preferred.

Responsibilities

What You Will Do:

• Must be patient service focused with the ability to deliver high patient satisfaction.
• Excellent communications skills required, ability to develop relationships with patients to provide a positive experience.
• Ability and confidence to present pricing and financing.
• Ophthalmic/optometric experience is preferred but not required.
• Proficient with standard office equipment and software (Word & Excel); multi-task comfortably; ability to work with a high degree of professionalism.
• Exemplary organizational skills: willingness to be cross-trained and fill in for other staff members.

Qualifications

What You Will Bring:

• Liaison to patients; assist with completion of paperwork; create, update, and maintain accurate patient files; update database systems, schedule and confirm appointments as necessary.
• Assist patients regarding surgery dates, book patients for consultations and surgery, discuss pre and post-op instructions with patients.
• Discuss surgical cost with patients, based on their benefits and answer questions about payment and financing.
• Handle timely follow-up to prospective, current and past patients.
• Prepare patient charts for surgery and provide caring help to patients before, during and after surgery.
• Collect surgery payments; process financing through financial software programs; maintain monthly and yearly financial reports.
• Ensure all patients, at all times, have a positive experience while in the office or on the phone.

What we offer:

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.