Ophthalmic Surgery Coordinator — Patient-First Experience

Vision Innovation Partners; Charlotte Hall (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(K)

Eye care discounts

PTO and holidays off

Continuing education allowances

Career growth

Job summary

Vision Innovation Partners is hiring a Surgical Coordinator to join our ophthalmology-focused team in Maryland. You will liaise with patients, schedule procedures, discuss costs and financing, and ensure a smooth patient journey from pre-op through post-op care.

Ideal candidates are organized, customer-focused, and comfortable with Word and Excel; previous experience in ophthalmology is a plus. We offer competitive pay, benefits, and opportunities for growth in a patient-centered practice.

Qualifications

• Liaison to patients; assist with completion of paperwork; create, update, and maintain accurate patient files; update database systems, schedule and confirm appointments as necessary.
• Assist patients regarding surgery dates, book patients for consultations and surgery, discuss pre and post-op instructions with patients.
• Discuss surgical cost with patients, based on their benefits and answer questions about payment and financing.
• Handle timely follow-up to prospective, current and past patients.
• Prepare patient charts for surgery and provide caring help to patients before, during and after surgery.
• Collect surgery payments; process financing through financial software programs; maintain monthly and yearly financial reports.
• Ensure all patients, at all times, have a positive experience while in the office or on the phone.

Responsibilities

• Must be patient service focused with the ability to deliver high patient satisfaction.
• Excellent communications skills required, ability to develop relationships with patients to provide a positive experience.
• Ability and confidence to present pricing and financing.
• Ophthalmic/optometric experience is preferred but not required.
• Proficient with standard office equipment and software (Word & Excel); multi-task comfortably; ability to work with a high degree of professionalism.
• Exemplary organizational skills: willingness to be cross-trained and fill in for other staff members.

Skills

Patient liaison

Appointment scheduling

Pricing & financing

Office software

Data management

Communication

Tools

Word

Excel

Job description

Vision Innovation Partners is hiring a Surgical Coordinator to join our ophthalmology-focused team in Maryland. You will liaise with patients, schedule procedures, discuss costs and financing, and ensure a smooth patient journey from pre-op through post-op care.

Ideal candidates are organized, customer-focused, and comfortable with Word and Excel; previous experience in ophthalmology is a plus. We offer competitive pay, benefits, and opportunities for growth in a patient-centered practice.