Care Coordinator Specialist

Mercy Medical Center, Inc.; Baltimore, Northern (MD, KY); Hybrid; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan with match

Paid Time Off

Tuition reimbursement

Mental Health resources

Disability benefits

Discounts on auto & home insurance

Rewards & Recognition

Job summary

Mercy Medical Center in Baltimore, MD is hiring a Care Coordination Specialist to facilitate communication among primary care providers and care settings, including Hospital, Emergency Department, Clinics, and Primary Care Offices.

The role involves coordinating with patients over the phone and in person, ensuring timely information exchange and supporting smooth care transitions. A high school diploma is required; a bachelor’s degree is preferred, and strong people skills are essential.

Qualifications

• Must possess a high school diploma or GED, Bachelor’s degree preferred.
• Must be able to work in an outcomes and deadline oriented environment.
• Must be able to cope effectively with interruptions.
• Must use time effectively and have excellent “People” skills.

Responsibilities

• Coordinate with primary care providers for targeted patients across Hospital, Emergency Department, Clinics, and Primary Care Offices; communicate with patients over the phone and in person as needed.

Skills

People skills

Education

High School diploma or GED

Bachelor's degree preferred

Job description

Summary

Join Our Team at Mercy Medical Center - Now Hiring a Care Coordination Specialist!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

This person will be responsible for ensuring appropriate communication with primary care providers for targeted patients across different care settings (Hospital, Emergency Department, Clinics, and Primary Care Offices). Coordinators will work directly with patients over the phone, and in person, depending on the needs of the individual patient and the program.

Requirements

• Must possess a high school diploma or GED, Bachelors degree preferred
• Must be able to work in an outcomes and deadline oriented environment.
• Must be able to cope effectively with interruptions
• Must use time effectively and have excellent “People” skills.

Min

USD $21.98/Hr.

Max

USD $36.27/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.