Surgical Clinic Patient Care Assistant — Front Office & EMR

CHRISTUS Health; Santa Fe (NM); On-site; USD 32,000 - 46,000; Full time

Job summary

CHRISTUS Health in the United States seeks a healthcare support professional to greet patients, manage registration and scheduling, and communicate with providers. The role includes documenting in the EMR, relaying test results, and coordinating follow-up services under supervision.

Upon completion of competencies, the candidate may perform vital signs, collect patient history, and conduct point-of-care testing while maintaining quality control standards.

Qualifications

• High School Diploma or GED required, or
• In lieu of a High School Diploma or GED, two (2) years of relevant work experience above the minimum qualification
• Enrollment in or recent completion of a healthcare-related program (e.g., Medical Assistant, Nursing Assistant, Emergency Medical Technician)

Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Participates in required education, training programs, and competency validation activities to support clinical and operational readiness.
• Greets patients in person and via telephone in a professional, courteous, and service-oriented manner.
• Registers patients accurately by collecting and verifying demographic, insurance, and financial information.
• Schedules appointments, follow-up visits, diagnostic tests, and referrals in accordance with clinic protocols.
• Coordinates and communicates patient messages between patients and providers, ensuring timely follow-up.
• Documents patient interactions, test results, and care activities accurately in the electronic medical record (EMR).
• Assists patients, nurses, providers, and care team members in delivering patient care within the clinic setting.
• Obtains and records vital signs in accordance with established clinical guidelines and procedures.
• Collects and documents patient history related to the chief complaint to support provider evaluation.
• Performs point-of-care testing under supervision and in accordance with established protocols.
• Ensures proper quality control, documentation, and compliance for all point-of-care testing performed.
• Maintains a clean, organized, and safe clinical and administrative environment in accordance with regulatory standards.

Skills

Customer service

Clinical support

Communication

Education

High School Diploma or GED

Two years of relevant work experience above the minimum qualification

Enrollment in healthcare-related program

Job description

CHRISTUS Health in the United States seeks a healthcare support professional to greet patients, manage registration and scheduling, and communicate with providers. The role includes documenting in the EMR, relaying test results, and coordinating follow-up services under supervision.

Upon completion of competencies, the candidate may perform vital signs, collect patient history, and conduct point-of-care testing while maintaining quality control standards.