Surgery Scheduling Supervisor: OR Utilization & Team Lead

Nemours in; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Nemours Children's Health in Jacksonville, FL is seeking a Surgery Scheduler Supervisor to provide operational and personnel oversight for the surgical scheduling function across ambulatory settings, collaborating with the Operations Manager, Nurse Manager, and Department of Surgery leadership.

The role oversees the scheduling team, ensures coverage (including remote staff), optimizes operating room utilization, reduces errors, and maintains workflow continuity by coaching staff and coordinating

Qualifications

• 3–5 years of healthcare scheduling, surgical coordination, or ambulatory operations experience
• 1–2 years of supervisory or lead experience preferred
• Experience with EMR systems (Epic preferred) and patient access workflows required

Responsibilities

• Oversee daily operations of the surgery scheduling team, ensuring accuracy, productivity, and service standards.
• Coordinate surgical schedules across operating rooms and ambulatory centers to prevent conflicts and optimize utilization.
• Monitor KPIs such as scheduling accuracy and error rates, OR utilization, call response times and service levels, work queue turnaround times, patient satisfaction, and access metrics.
• Lead, coach, and develop staff through training, performance management, and ongoing feedback. Manage escalations and complex scheduling issues.
• Analyze scheduling data and trends to identify opportunities for improved efficiency and access.
• Partner with clinical and administrative leadership to implement workflow improvements and standardization.
• Ensure compliance with organizational policies, regulatory requirements, and payer authorization processes.
• Maintain proficiency in systems (Epic, TalkDesk) and ensure team adherence to best practices.
• Support onboarding and continuous education of scheduling staff.
• Additional miscellaneous duties as assigned by leadership.

Skills

Scheduling oversight

Supervisory experience

Healthcare operations

Education

Associate's Degree

Bachelor's Degree

Tools

Epic EMR

TalkDesk

Job description

Nemours Children's Health in Jacksonville, FL is seeking a Surgery Scheduler Supervisor to provide operational and personnel oversight for the surgical scheduling function across ambulatory settings, collaborating with the Operations Manager, Nurse Manager, and Department of Surgery leadership.

The role oversees the scheduling team, ensures coverage (including remote staff), optimizes operating room utilization, reduces errors, and maintains workflow continuity by coaching staff and coordinating