Surgery Scheduling Specialist - Onsite Patient Concierge

Kelly; Los Angeles (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Telemedicine

Life insurance

Short-term disability

Transit benefit

Paid holidays

Paid sick leave

Job summary

Kelly is seeking a Surgery Patient Account Scheduler to support ambulatory clinic operations onsite in Los Angeles. The role focuses on coordinating patient appointments, preparing for visits, and managing insurance details to boost patient satisfaction and clinic efficiency.

The position requires 3–5 years in medical office customer service, strong scheduling skills, and a professional presentation. Onsite schedule is Monday–Friday, with a pay rate of $28/hour.

Qualifications

• Clean, professional appearance.
• Strong understanding of insurance coverage and authorization processes.
• Ambulatory outpatient clinic experience (Spine experience preferred).
• Expertise in patient scheduling.
• High school diploma or equivalent (Bachelor’s degree preferred).
• 3–5 years of customer service experience in a medical office/ambulatory care setting.

Responsibilities

• Accurately enter patient and insurance information into computer systems.
• Process referrals quickly, including obtaining records, entering demographics, verifying insurance, and securing authorization.
• Schedule clinic appointments (evaluations, surgeries, labs, diagnostics, consults) per physician requests, following department protocols.
• Review master schedules, anticipate needs, and adapt to changes to support smooth clinic operations.
• Coordinate diagnostic testing and send medical necessity letters as required.
• Support filing and billing documentation collection.
• Provide phone coverage, distribute messages, and respond to voicemails within 24 hours.
• Greet patients and families professionally, displaying courtesy, compassion, and honesty.
• Act as primary contact for patients/caregivers; offer guidance, schedule follow-ups, and assist with paperwork.
• Conduct financial risk assessments and explain insurance benefits; refer complex situations to financial counselors.
• Prepare liability estimates for patients, clinicians, and insurers.
• Facilitate timely communication between patients/caregivers and the care team, ensuring information is properly shared and issues resolved.
• Protect patient confidentiality at all times.
• Assist Support Coordinator I with resolving complex customer service matters.
• Demonstrate flexibility by covering shifts for colleagues.
• Maintain open, professional communication with management and team members.

Skills

Insurance coverage understanding

Ambulatory outpatient clinicExperience

Scheduling patient appointments

Customer service in medical office

Education

Bachelor's degree preferred

High school diploma or equivalent

Job description

Kelly is seeking a Surgery Patient Account Scheduler to support ambulatory clinic operations onsite in Los Angeles. The role focuses on coordinating patient appointments, preparing for visits, and managing insurance details to boost patient satisfaction and clinic efficiency.

The position requires 3–5 years in medical office customer service, strong scheduling skills, and a professional presentation. Onsite schedule is Monday–Friday, with a pay rate of $28/hour.