Surgery Scheduler Neurosurgery Clinic

Banner Health; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Banner Health in Phoenix, AZ seeks a Scheduling Clerk for Neurosurgery/Clinic support. The role schedules surgical procedures, enters orders, and assists with patient flow and charges, ensuring accuracy and timely communications.

Responsibilities include coordinating case times, obtaining authorizations, maintaining logs, and serving as a patient liaison. Requires 2 years medical clerical experience and strong organizational, communication and teamwork skills.

Qualifications

• High school diploma or GED.
• 2 years of medical clerical experience; preferably in hospital central scheduling or physician office scheduling.
• Knowledge of medical terminology.
• Knowledge of payor contract terms and processes.
• Excellent organizational skills, as well as effective human relations and communication skills.
• Effective teamwork and ability to meet deadlines and productivity standards.
• Ability to use word processing and spreadsheet software and computerized scheduling systems.

Responsibilities

• Coordinates case times for elective, urgent or emergent surgeries in a computerized scheduling system.
• Acquires authorizations numbers, History and Physicals, review results and ensures current information.
• Types and prints physician orders; schedules and maintains block time.
• Enters physician orders for lab, imaging, and cardiology; compiles data for reports.
• Conducts charge management audits and reconciles charges.
• Acts as a receptionist for the unit; answers calls and directs patients and visitors.
• Enters work orders and coordinates repairs for department equipment.
• Maintains smooth workflow and can work with minimal supervision under pressure.

Skills

Medical terminology

Scheduling systems

Data reporting

Organization

Communication

Teamwork

Education

High school diploma/GED

Tools

Word processing and spreadsheets

Job description

Primary City/State: Phoenix, Arizona Department Name: C/P-Neurosurgery-Clinic Work Shift: Day Job Category: Administrative Services

Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you! This position is in our high-volume Neuroscience Institute where 19 providers with 8 specialties provide the most advanced care for conditions impacting the brain. Our expert neurologists are improving care and research for many conditions including stroke, epilepsy, multiple sclerosis and brain injury. Our skilled neurosurgeons provide cutting edge therapies for complex conditions such as brain aneurysms, epilepsy, spinal disorders and many other conditions. As a Surgery Scheduler in this clinic, you will be part of our in-clinic support staff and assist with clinic workload, and surgery scheduling. You will be part of a team that ensures clean claims and excellent customer service, to our patients, and external customers, to meet and exceed organizational initiatives, and clinic level, key performance indicators. Surgery scheduling experience preferred. The schedule is Monday-Friday from 8:00AM-4:30PM, working with a strong team that supports the community need for Neurosurgeons. This role works closely with the clinic team to maintain strong relationships with our patients, who are guided with personal care throughout their experience.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

POSITION SUMMARY

This position is responsible for scheduling surgical, cardiovascular or obstetrical procedures using a computerized scheduling system. The position is also responsible for entering patient charges, orders, and other pertinent information into the system and compiling and reporting statistical information to management. The incumbent may act as an office liaison for department staff, physicians, and patient families.

CORE FUNCTIONS

• 1. Coordinates case times for elective, urgent or emergent surgeries, cardiovascular or obstetrical procedures in a computerized scheduling system. Verifies and reviews physician privilege status prior to scheduling. Interfaces with medical staff office to maintain log of current privilege status and maintains confidentially of all information. May acquire and maintain physician preference information and staff roster.
• 2. Acquires authorization numbers, History and Physicals, results of laboratory tests and verifies that they are current. Orders previous medical records for the day of the procedure, when necessary.
• 3. Types and prints physician orders for multiple physicians and departments. Schedules and maintains physician block time, and block time releases.
• 4. Enters physician’s orders for lab, blood bank, medical imaging, and cardiology. Enters results of diagnostic tests, patient registration information and patient charges. Compiles data and prepares statistical reports for management.
• 5. Conducts charge management audits for assigned area. Reconciles charge packet information with the audit. Identifies missed or incorrect charges and corrects when appropriate.
• 6. Acts as a receptionist to assigned unit; answers phones, relays message. Greets and directs patients, visitors, physicians, and families and answers questions about policies and procedures. Acts as a liaison among nursing units, physician and staff to relay patient data. Screens requests for patient information and refers to appropriate staff. Records and types minutes of staff meetings, when required. Prepares and distributes staff call roster each month.
• 7. Enters facility work orders and supply orders when required by assigned department. Requests repairs/maintenance for business machines in the department. Arranges for pickup and delivery of instruments and equipment and completes all necessary paperwork.
• 8. This position has responsibility for scheduling surgeries and procedures and maintaining a smooth workflow in the area. Must be able to work with minimal supervision, under stressful situations, set priorities and maintain highly confidential information.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Requires skills and abilities typically attained with 2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting.
• Knowledge of medical terminology is required.
• Also requires knowledge of payor contract terms and processes.
• Must possess excellent organizational skills, as well as effective human relations and communication skills.
• Requires effective teamworking skills and the ability to meet deadlines and productivity standards.
• The position requires knowledge of word processing and spreadsheet software and the ability to use computerized scheduling systems.
• Must possess the ability to maintain accurate statistical records, gather data, and produce reports.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

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Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

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