Practice Coordinator Neurosurgery Clinic

Banner Health; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Banner Health in Phoenix is seeking a Practice Coordinator to support the Neuroscience Institute clinic operations and ensure exemplary patient experiences. You will help with daily workflows, assist clinicians and nursing staff, and coordinate administrative tasks in a high-volume setting.

The role requires medical office experience, strong communication, and organizational skills, with a Monday–Friday day schedule and potential supervision of non-physician staff.

Qualifications

• Requires literacy and basic math skills at high school level.
• Two years' experience in a physician's office or medical environment.
• Excellent communication and organizational skills.

Responsibilities

• Ensure smooth operation of the practice and high-quality patient experiences.
• Oversee daily workflow, staff orientation, and performance reviews as needed.
• Cover front and back office functions and assist with medications per policy.
• Maintain relationships with staff, providers and other departments.
• Order, track and stock supplies and coordinate maintenance for equipment.

Skills

Communication

Organizational skills

Customer service

Education

Associate's degree preferred

Job description

Primary City/State: Phoenix, Arizona

Department Name: C/P-Neurosurgery-Clinic

Work Shift: Day

Job Category: Clinical Support

Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you!

This position is in our high-volume Neuroscience Institute where 19 providers with 8 specialties provide the most advanced care for conditions impacting the brain. Our expert neurologists are improving care and research for many conditions including stroke, epilepsy, multiple sclerosis and brain injury. Our skilled neurosurgeons provide cutting edge therapies for complex conditions such as brain aneurysms, epilepsy, spinal disorders and many other conditions.

As a Practice Coordinator in this clinic, you will be part of our in-clinic support staff and assist with the smooth operations of the practice and ensures quality patient experiences. Seeking medical office experience, customer service, lead or coordination experience.

The schedule is Monday-Friday from 8:00AM-4:30PM.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

Position Summary

This position works to ensure the efficient and effective operation of the practice, including general office administration and daily operations. This position may also be responsible for assisting clinicians and nursing staff in providing medical care and utilizes specialized knowledge, judgment and skills necessary to provide appropriate patient care.

Core Functions

• Assists with the smooth operations of the practice and ensures quality patient experiences. May supervise and provide direction to non-physician staff.
• Responsible for the daily workflow of the office. This may include direction, orientation, educational needs, performance reviews and disciplinary functions of designated staff.
• Assists in the resolution of operational and administrative issues and conflicts in a prompt and efficient manner.
• Covers front and/or back office functions. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice.
• Develops and maintains effective working relationships with staff, providers, and other departments. Serves as a role model and resource person for providing quality patient care and patient information as needed.
• Assists in maintaining office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements.
• Assists with ordering, tracking and maintaining product inventory and replenishing and dispersing supplies to ensure all areas are appropriately stocked and supplies are readily accessible.
• Assists in maintains a clean, functional environment. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs.
• This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non-clinic providers and facilities.

Minimum Qualifications

Requires a level of literacy and basic math skills as normally demonstrated at the level of a high school graduate.

Certain assignments may require current certification as a Medical Assistant, Nursing Assistant or current LPN license.

Requires a level of knowledge and ability normally demonstrated by at least two years experience in a physician's office or medical environment. Requires excellent communication and organizational skills.

Preferred Qualifications

Associate's degree preferred.

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