Surgery Scheduler – Neurosurgery

Jobtailor; Kentucky; Hybrid; USD 32,000 - 46,000; Full time

Job summary

Jobtailor is seeking a detail-oriented scheduling professional to manage patient appointments and registrations across multiple centers. The role emphasizes confidentiality, accuracy, and efficient coordination with clinical and administrative teams.

Candidates should have healthcare scheduling experience, strong customer service skills, and the ability to verify demographics and insurance information. Some in-office presence may be required.

Qualifications

• High School Diploma or GED required.
• Knowledge of medical procedures and terminology.
• Ability to provide outstanding customer service.
• Experience in healthcare scheduling or related roles preferred.

Responsibilities

• Schedule all procedures (in-patient and/or out-patient) daily.
• Screen and direct telephone calls; respond to patient schedule inquiries.
• Coordinate patient services and registrations across Centers.
• Maintain confidentiality in all communications and data handling.
• Coordinate cancellations and rescheduling; monitor daily schedule progress.
• Communicate with physicians, office staff, and department managers as needed.

Skills

Scheduling Experience

Knowledge Of Medical Procedures

Customer Service Skills

Confidentiality Maintenance

Healthcare Setting Experience

Education

High School Diploma

GED

Tools

Basic Computer Skills

Typing Skills

Patient Registration

Demographic Verification

Insurance Information Verification

Job description

• Schedule all in-patient and/or out-patient procedures daily


• Screen and direct telephone calls


• Schedule patient services for all Centers


• Provide detailed information on services and resources across multiple departments


• Interview patients and obtain necessary information for registration


• Update patient pre-registration


• Coordinate cancellations and rescheduling


• Respond to calls regarding patient schedules or status


• Monitor daily schedule progress


• Handle calls within three rings according to customer service standards


• Inform management about patient complaints or service concerns


• Maintain confidentiality in communications


• Coordinate needs and communicate with physicians, department managers, office staff, and other departments


• Identify and implement problem solutions


• Participate in process improvement efforts, meetings, work-related classes, and coworker orientation


• Perform other miscellaneous duties as needed


• Focus on safety, quality, and efficiency as part of a High Reliability Organization

Requirements

• High School or GED (Required)


• Knowledge of medical procedures


• Basic computer and typing skills


• 2 years experience in a healthcare setting or 2 years scheduling experience


• 2 years secretarial or unit clerk experience


• Candidates must live in the state of Ohio


• Ability to occasionally come into the office despite the remote arrangement


• Ability to verify demographic and insurance information


• Knowledge of medical procedures and terminology


• Ability to provide exceptional customer service


• Ability to maintain confidentiality in all communications

Core Competencies

Demonstrates expertise in scheduling patient services and coordinating communications across departments while maintaining confidentiality and providing exceptional customer service. Proficient in managing patient information and ensuring compliance with healthcare standards.

Highest-signal resume keywords

• Scheduling Experience


• Knowledge Of Medical Procedures


• Customer Service Skills


• Confidentiality Maintenance


• Healthcare Setting Experience

Hard Skills

• Basic Computer Skills


• Typing Skills


• Patient Registration


• Demographic Verification


• Insurance Information Verification

Soft Skills

• Problem Solving


• Communication Skills


• Interpersonal Skillsi
  
• Organizational Skills

Certifications & Qualifications

• High School Diploma


• GED

Industry Keywords

• Healthcare


• Patient Scheduling


• High Reliability Organization


• Medical Terminology