SURGERY SCHEDULER I

OAA Orthopaedic Specialists; Allentown (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Job summary

OAA Orthopaedic Specialists in Allentown, PA seeks an Administrative Medical Assistant to schedule surgical and diagnostic appointments, educate patients, and manage communications using EMR systems.

The role requires medical office experience, strong customer service, accurate documentation, and the ability to work with physicians and staff; bilingual English/Spanish is a plus.

Qualifications

• Formal training or 2–4 years related experience in medical admin.
• Graduate of an accredited medical assistant, nursing, or ATC program; holds a current license.
• Current CPR/AED certification.
• Customer service skills and knowledge of third-party insurance.
• Medical office scheduling and patient education experience.
• Excellent verbal communication; able to work with physicians and team.
• Bi-lingual/Spanish skills a plus.

Responsibilities

• Obtains new patient referrals and authorizations as required.
• Schedules internal and external appointments, procedures, and surgeries.
• Greets patients and directs them; answers phone promptly and courteously.
• Documents all patient communications in the EMR.
• Prepares and delivers surgical paperwork for the site.

Skills

Customer service

Verbal communication

Computer literacy

Detail oriented

Team player

Education

Medical assistant program graduate

Tools

EMR systems

Job description

Job Details

Job Location: Allentown, PA 18104

Position Type: Full Time

Education Level: High School

Travel Percentage: None

Job Shift: Day

Job Category: Admin - Clerical

Summary

Schedules surgical and diagnostic appointments for patients by telephone or in person and provides patient education by performing the following duties.

Essential Functions

• Obtains new patient referrals via telephone or insurance websites.
• Obtains authorizations for procedures, diagnostic testing, medication authorizations, pre-operative testing, or surgeries as required by patient’s health care insurers or managed care providers.
• Schedules internal and external appointments, procedures, and surgeries.
• Reviews surgical procedures with patients, providing education and review of necessary documents and secures patient’s signatures on required documents.
• Confirms patient surgical and diagnostic appointments with appropriate facilities and ensures transport of appropriate documents.
• Schedules pre-admission testing, surgical clearance appointments with patient’s Primary Care Physician office, Cardiology or other specialty practices.
• Timely review of pre-operative testing results and forwards abnormal test reports to surgeon, physician assistant and clinical coordinator. Communicates same with patient’s Primary Care Physician regarding medical clearances.
• Prepares and collates surgical paperwork and ensures timely delivery to surgical site.
• Reviews chart for completeness and accuracy by ensuring all pertinent studies/diagnostics are available prior to pre-operative testing and surgeries.
• Immediately greets and directs patients and visitors, answers telephone calls promptly and courteously.
• Utilizes Electronic Medical Record to document all patient communications.
• May assist with check-in and check-out as assigned.
• Other duties may be assigned.

Qualifications

• Formal training as a Medical Assistant, Clinical Coordinator, Athletic Trainer or Licensed Practical Nurse; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Graduate of an accredited medical assistant, nursing or ATC program; holds a current license.
• Current CPR/AED Certification.
• Customer service skills.
• Knowledge of third party insurance.
• Previous medical office experience including surgical and office scheduling and patient education.
• Excellent verbal communication skills.
• Must be able to work closely with physicians and other team members.
• Computer literate.
• Detail oriented, outgoing and professional.
• Two years clinical experience in an orthopaedic setting.
• Must be able to work until 6:00 pm.
• Team player.
• Electronic Medical Records experience preferred.
• Prior research experience helpful.
• Bi-lingual/Spanish skills for interpreting a plus