FRONT DESK COORDINATOR I

OAA Orthopaedic Specialists; Allentown (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Job summary

OAA Orthopaedic Specilaists in Allentown, PA is seeking a Front Desk Coordinator to support patient care and customer service across specialties. The role handles front desk duties, appointment scheduling in the EMR, and coordination with insurance for referrals and eligibility.

You will greet patients, collect payments, verify insurance details, and assist with authorizations and paperwork. The position also trains new Front Desk Coordinators and contributes to daily operations in a busy

Qualifications

• High school diploma and 1–3 years related experience or equivalent
• Computer experience required
• Knowledge of third-party insurance preferred
• Previous medical office experience preferred
• Excellent verbal communication skills
• Prior customer service experience

Responsibilities

• Greets and directs patients and visitors in person and on the phone
• Schedules appointments in the electronic medical record
• Answers telephone calls promptly and courteously
• Calls patients to reschedule appointments as needed
• Completes full patient registration using the EMR
• Completes patient check-out procedures including collecting payment and scheduling follow ups
• Verifies, updates, and maintains patient insurance information; coordinates referrals
• Assists with insurance verification, authorizations, referrals and eligibility
• Reviews accounts for balances and expired referrals with patients
• Collects co-payments and balances and reconciles daily cash report

Skills

Excellent verbal communication

Prior customer service experience

Education

High school diploma

Tools

Computer experience

Job description

Job DetailsJob Location: Allentown, PA 18104Position Type: Full TimeSummary: Provides Patient Care Excellence by providing exceptional customer service to the customers of OAA Orthopaedic Specilaists. The Front Desk Coordinator supports the day-to-day activities of our orthopaedic facility through coordination of patient care across all specialties.

Essential Functions

• Demonstrates excellent customer service with patients and visitors, both in-person and on the phone.
• Immediately greets and directs patients and visitors.
• Schedules appointments in the electronic medical record.
• Answers telephone calls promptly and courteously.
• Calls patients to reschedule appointments as needed.
• Completes a full, accurate patient registration utilizing the electronic check-in program.
• Completes patient check-out procedures including collecting payment, scheduling follow up appointments, and providing patient with instructions as needed.
• Verifies, updates, and maintains accurate patient insurance information. Coordinates referrals for patients through insurance and other physician offices.
• Assist with insurance verification, authorizations, referrals and patient eligibility, as needed.
• Reviews accounts of scheduled patients for balances and expired referrals and addresses with patient for resolution.
• Collects co-payment and balances from patients and reconciles daily cash report.
• Collects payment for durable medical equipment and files appropriate paperwork.
• Receives medical records requests and disability forms.
• Records patient communications within the electronic medical record.
• Train and mentor new Front Desk Coordinators.
• Other duties may be assigned.

Qualifications

• High school diploma and one to three years related experience and/or training; or equivalent combination of education and experience
• Computer experience required
• Knowledge of third-party insurance preferred
• Previous medical office experience preferred
• Excellent verbal communication skills
• Pior customer service experience