Surgery Scheduler - Great Lakes Gastroenterology

Mercy Health; Oregon (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Scheduler to join their team, focusing on ensuring compliance and excellent patient service. This role involves coordinating surgeries, validating patient information, and providing exceptional customer support. The ideal candidate will have a strong background in healthcare operations, excellent communication skills, and a commitment to teamwork. Join a forward-thinking organization that values your contributions and offers a supportive work environment with comprehensive benefits, including health plans, retirement contributions, and educational assistance.

Benefits

Comprehensive Health Plans

Prescription Coverage

Flexible Spending

Life Insurance

Retirement Contributions

Paid Time Off

Educational Assistance

Qualifications

• 3+ years of experience in a physician practice or similar setting.
• Strong communication and problem-solving skills required.

Responsibilities

• Schedule surgeries and procedures, coordinating with surgeons.
• Validate and document patient demographic and insurance information.

Skills

Interpersonal Skills

Communication Skills

Problem-solving Skills

Medical Terminology Knowledge

Computer Literacy

Analytical Skills

Customer Service Commitment

CPT and ICD-9 Coding

ICD-10 Terminology Knowledge

Education

Associate's Degree in Health-related Field

Tools

Practice Management Software

Electronic Medical Records Software (EPIC)

Job description

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours: 40

Work Shift: Days/Afternoons (United States of America)

Location: Oregon, OH

GENERAL SUMMARY:

Under minimal supervision of a Supervisor/Manager/Coordinator, the scheduler is responsible for performing revenue cycle tasks necessary to ensure compliance, patient safety, and excellent customer service. Responsibilities include scheduling procedures and surgeries based on requests or written orders, demonstrating knowledge of Mercy systems and services, validating patient demographics and insurance information, screening for medical necessity to ensure Medicare compliance, documenting necessary precertification/authorization, verifying patient eligibility and benefits, calculating and collecting patient liabilities, and providing exceptional customer service.

KNOWLEDGE, SKILLS AND ABILITIES:

• Associate's degree in a health-related field and at least 3 years of experience in a physician practice, urgent care, or similar setting, or equivalent practice experience.
• Strong interpersonal and communication skills to interact effectively with patients, families, physicians, and staff.
• Ability to identify operational issues and escalate them appropriately.
• Problem-solving skills and experience.
• Working knowledge of medical terminology and computer literacy, including practice management software. Experience with electronic medical records software (preferably EPIC) is desirable.
• Understanding of the revenue cycle process and related performance measures.
• Analytical and organizational skills to prioritize activities and adapt to changing situations.
• Experience with CPT and ICD-9 coding; working knowledge of ICD-10 terminology.
• High commitment to customer service, teamwork, and leadership potential.
• Self-starter with a strong work ethic, proactive attitude, and willingness to learn and participate in projects and committees.

WORKING CONDITIONS:

Works in a normal office environment without adverse exposure. Flexible scheduling required to meet deadlines and workload demands.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Schedule surgeries and procedures at appropriate facilities, coordinating with surgeons and facility staff.
• Validate and document patient demographic, insurance, and clinical information.
• Follow policies and procedures related to scheduling and precertification.
• Perform patient registration duties, including data entry and chart organization.
• Cancel or reschedule appointments as needed.
• Collect and document pre-certification/authorization information.
• Solve scheduling, financial clearance, and patient liability issues.
• Collaborate with internal and external staff to ensure smooth information flow, report issues, and participate in educational activities.
• Uphold Mercy’s Mission and Core Values, comply with laws and policies, and promote ethical practices.
• Adhere to safety standards and monitor provider schedules for patient access.
• Track and report referrals as directed.

MercyHealth is an equal opportunity employer. Our benefits include comprehensive health plans, prescription coverage, flexible spending, life insurance, retirement contributions, paid time off, educational assistance, and more. Benefits vary by employment status.

Department: Great Lakes Gastro - MPE Billing Company, LLC

We abide by all applicable laws and policies regarding equal opportunity and affirmative action. For more information or accommodations, contact [e-mail].