Surgery Scheduler - Great Lakes Gastroenterology

Mercy Health Partners; Oregon (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking healthcare organization dedicated to patient wellness and community service. As a Scheduler, you will play a vital role in ensuring compliance and excellent customer service while managing surgery and procedure schedules. Your expertise in medical terminology and strong interpersonal skills will help create a seamless experience for patients and staff alike. This role offers a supportive environment with flexible scheduling and numerous benefits, making it an excellent opportunity for those passionate about healthcare and patient care.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Coverage

Flexible Spending Accounts

Life Insurance

Retirement Contributions

Paid Time Off

Educational Assistance

Qualifications

• 3+ years of experience in a physician practice or urgent care setting.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Schedule surgeries and procedures, coordinating with personnel.
• Validate and document patient demographic and insurance information.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Knowledge of Medical Terminology

Computer Literacy

Analytical Skills

Organizational Skills

Customer Service Commitment

Teamwork

Self-Motivation

Education

Associate's Degree in Health-related Field

Tools

Practice Management Software

Electronic Medical Records (EPIC)

Job description

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Location: Oregon, OH

General Summary:

Under minimal supervision of a Supervisor/Manager/Coordinator, the scheduler is responsible for performing revenue cycle tasks necessary to ensure compliance, patient safety, and excellent customer service. Responsibilities include scheduling procedures and surgeries based on requests or orders, validating patient demographic and insurance information, screening for medical necessity to ensure Medicare compliance, documenting precertification/authorization, verifying patient eligibility and benefits, calculating and collecting patient liabilities, and providing exceptional customer service.

Knowledge, Skills, and Abilities:

• Associate's degree in a health-related field and at least 3 years of experience in a physician practice, urgent care, or similar setting, or equivalent practice experience.
• Strong interpersonal and communication skills to effectively interact with patients, families, physicians, and staff.
• Problem-solving skills and experience.
• Knowledge of medical terminology and computer literacy, including practice management software and electronic medical records (preferably EPIC).
• Understanding of the revenue cycle process and related performance measures.
• Analytical and organizational skills to prioritize activities and adapt to changing situations.
• Experience with CPT, ICD-9, and ICD-10 coding.
• Commitment to high levels of customer service.
• Team-oriented with leadership potential.
• Self-motivated with a strong work ethic, proactive attitude, and willingness to accept delegation.

Working Conditions:

Normal office environment with no adverse exposure. Flexible scheduling required to meet deadlines and workload demands.

Principal Duties and Responsibilities:

• Schedule surgeries and procedures at appropriate facilities, coordinating with personnel to meet surgeon schedules and protocols.
• Obtain, validate, and document patient demographic, insurance, and clinical information accurately.
• Follow policies and procedures regarding scheduling and precertification requirements.
• Perform patient registration duties, including data entry and maintaining confidential records.
• Cancel or reschedule appointments as needed.
• Collect and document pre-certification/authorization information when available.
• Resolve scheduling, financial clearance, and patient liability issues.
• Collaborate with internal and external staff to ensure efficient information flow, report issues, and participate in educational activities.
• Demonstrate behaviors aligned with Mercy's Mission and Core Values.
• Comply with legal, ethical, and safety standards, including the Corporate Responsibility Program.
• Promote excellent customer service and accountability.
• Monitor provider schedules for optimal patient access.
• Track and report referrals as directed.

Many opportunities reward your hard work with comprehensive benefits including medical, dental, vision plans, prescription coverage, flexible spending accounts, life insurance with AD&D, retirement contributions, paid time off, educational assistance, and more. Benefits vary by employment status.

Mercy Health is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, genetic information, veteran status, or disability. For accommodations or more information, contact our Talent Acquisition Team at [e-mail].