Surgery Scheduler (Full-Time)

Diana Health; Fort Walton Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Health; dental & vision with HSA/FSA

401(k) with employer match

Paid time off

Paid parental leave

Growth mindset and continual learning

Job summary

Diana Health, Inc. is seeking a Surgery Scheduler to deliver a welcoming, seamless experience for clients and care teams. You will coordinate upcoming surgeries, verify insurance benefits, discuss costs, and present payment plan options with empathy and clarity.

The ideal candidate is outgoing, detail-oriented, organized, and ready to tackle challenges with creativity and teamwork in a fast-paced care environment.

Qualifications

• Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field
• Proficiency with Google Suite or Microsoft Office Products
• Strong computer skills; preferred familiarity with EMRs
• Tendency to organize and create structure in a fast-paced, dynamic environment

Responsibilities

• Act as the first line of communication for clients embarking on a surgical procedure journey
• Meet with clients to set up upcoming surgery and educate on what to expect with warmth
• Verify clients insurance benefits and help navigate costs for the procedure
• Introduce, document and collect on payment plan options for surgical procedures
• Ensure paperwork, consents, and insurance information are complete and accurate
• Maintain strong communication with clients throughout their care journey
• Schedule pre-op and post-op visits as needed
• Manage the schedule front to back, anticipating needs and optimizing flow

Skills

Customer service

Detail-oriented

Organized

Empathy

Creativity

Education

Bachelor's Degree preferred

High School Diploma/GED with 2+ years experience

Tools

Google Suite

Microsoft Office

EMRs

Job description

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for clients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!

Role Description

We are looking for a Surgery Scheduler who is passionate about creating a welcoming, seamless experience for our clients and care teams to ensure scheduling is complete, insurance details are researched and discussed, and clients are informed and prepared for their surgery procedure experience. The ideal candidate is outgoing, customer service and detail-oriented, organized, and is eager to tackle challenges with empathy and creativity.

What you’ll do

• Act as the first line of communication for clients that are embarking on a surgical procedure journey
• Meet with clients to help set them up with their upcoming surgery, providing clarity on the process and educating on what to expect, providing warm client interactions
• Learn about clients needs and individualize communications based on those needs
• Verify clients insurance benefits and help clients navigate their benefits and estimated costs as they prepare for the procedure
• Introduce, document and collect on payment plan options for surgical procedures
• Ensure paperwork, consents, and insurance information is collected and complete
• Maintain strong communication with surgical clients over the course of their care
• Be the surgery scheduling expert for the sites, supporting the providers and overarching care team for a seamless scheduling experience:
• Ensure all incoming procedure orders are scheduled in a timely manner
• Work with the various stakeholders (providers, hospital counterparts, ASC, etc) to make sure there are strong partnerships and support across the scheduling journey
• Schedule pre-op and post-op visits, as needed
• Ensure strong documentation across the journey, following standard operating procedures
• Managing the procedure / surgery schedule:
• You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs
• You anticipate schedule needs days and weeks in advance
• Build relationships across sites you cover.

Qualifications

• Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field
• Proficiency with Google Suite or Microsoft Office Products
• Strong computer skills; preferred familiarity with EMRs
• Tendency to organize and create structure in a fast-paced, dynamic environment

Attributes

• You love interacting with people, practicing excellent communication and interpersonal skills
• You are exceptional at managing many tasks
• You focus on the details and are able to organize and prioritize them along the way
• You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement
• You thrive in highly collaborative, fast-paced environments
• Competitive compensation
• Competitive compensation
• Health; dental & vision, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave
• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Diana Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.