Surgery Scheduler - Daytime, No Nights/Weekends

UPMC; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

UPMC is hiring a full-time Surgery Scheduler to assist the Department of Cardiothoracic Surgery at UPM Passavant. This position is a Monday-Friday, daylight position.

No nights, Weekends or holidays with free on-site parking! Coordinate and schedule patients for in-p-patient and outpatient surgical procedures, assist the surgeon and administrator in promoting, developing and monitoring all aspects of operations.

Qualifications

• High school diploma or equivalent required.
• Completion of a medical assisting program or 2-4 years experience in a medical field.
• Proficiency in medical terminology preferred.
• General knowledge of computer software and practice management databases is essential.
• Knowledge of the Epic practice management programs preferred.
• Strong organization, time management and interpersonal skills.
• Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.
• Ability to deal compassionately and professionally with patients is essential.
• Work independently and possess sound decision-making skills.
• Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.
• Ability to prioritize work demands.
• Ability to consistently maintain confidentiality with regards to all job assignments and related information.
• Access to medications is limited to the distribution of the medication to the nurse.

Responsibilities

• Coordinate and schedule patients for in-patient and outpatient surgical procedures.
• Troubleshoot procedural and operations issues with the department.
• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
• Prepare and forward admission reservations/requisitions, including demographics and insurance information to hospitals.
• Coordinate cases and obtain hospital admissions approvals.
• Discuss and coordinate financial arrangements prior to surgery including pre-payments.
• Ensure informed consents are signed.
• Provide patients with pre and postoperative instruction.
• Coordinate patient education seminars and schedules physicians accordingly.
• Collect data for research study.
• Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
• Ensure all billing and insurance information is current and accurate.
• Complete special projects as assigned.
• Act as liaison between patient and referring physicians.
• Obtain pre-certification and/or referral prior to the date of the procedure.
• Coordinate and track internal and external marketing efforts.
• Attend and schedule department meetings.
• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.

Skills

Organizational skills

Time management

Interpersonal skills

Confidentiality

Decision making

Compassionate care

Independence

Professional communication

Education

High school diploma or equivalent

Medical assisting program

2-4 years medical field experience

Tools

Epic

Job description

UPMC is hiring a full-time Surgery Scheduler to assist the Department of Cardiothoracic Surgery at UPM Passavant. This position is a Monday-Friday, daylight position.

No nights, Weekends or holidays with free on-site parking! Coordinate and schedule patients for in-p-patient and outpatient surgical procedures, assist the surgeon and administrator in promoting, developing and monitoring all aspects of operations.