Surgery Scheduler

Auncurology

Raleigh (NC)

On-site

USD 42,000 - 64,000

Full time

6 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Solaris Health is seeking a Surgery Scheduler to arrange surgeries, pre-authorize procedures, and manage related documentation in the EMR. The role requires meticulous coordination with facilities and patient communication for accurate scheduling and pre-op instructions.

The candidate should have at least one year of scheduling experience in a medical setting, strong HIPAA compliance, and excellent customer service abilities to support patients and referring physicians.

Qualifications

High School diploma or equivalent required.
Minimum one year scheduling experience in a surgery center or medical office.
Strong knowledge of EMR, healthcare coding systems and clinics functions.
Excellent communication and customer service skills, with HIPAA compliance.

Responsibilities

Schedule surgeries and determine appropriate provider, time and location.
Pre-authorize surgeries with insurance companies and enter data accurately.
Maintain a surgical log for statistics.
Provide pre-surgical packets and pre-operative instructions.
Coordinate with facilities for equipment and personnel needs.
Ensure pre-operative labs are ordered and documented in the EMR.

Skills

Healthcare knowledge

EMR proficiency

Database management

Medical terminology

HIPAA compliance

Verbal and written communication

Organizational skills

Customer service

Microsoft Office

Teamwork

Empathy and compassion

Education

High School Diploma or equivalent

Tools

Scheduling software

Microsoft Office

Job description

Description

GENERAL SUMMARY

The Surgery Scheduler schedules and preauthorizes surgeries and specialized procedures for the physician/medical practice including the scheduling of follow up appointments in the office. The Surgery Scheduler reviews pre-op tests required, medications, allergies, and medical history with patient. Understands insurances and manages pre-certifications required for obtaining benefits. The Surgery Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Scheduler will multitask and handle obstacles with outstanding customer service skills.

Requirements

ESSENTIAL JOB FUNCTION/COMPETENCIES

Schedules office, surgery centers and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
Pre-authorizes surgeries through insurance companies and schedules procedures at the designated facility and accurately enters information into the scheduling system.
Maintains a surgical log for statistical analysis.
Provides pre-surgical packets to patients confirming date and pre-operative instructions.
Responsible for coordinating with the surgical facilities for any special equipment or personnel needed for the surgery.
Ensures all pre-operative labs are ordered, tracked for completion and scanned correctly into the patient’s electronic medical record.
Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
Responsible for auditing the automated phone system each day to ensure the call information has been correctly changed and the phone call schedules changed if necessary.
Verifies and re-verifies scheduling for accuracy before schedules are published.
Interfaces with appropriate surgery center and hospital staff to ensure a cohesive working relationship in providing patient care services.
Must treat our patients and our referring physicians with the utmost courtesy and respect whether in person or on the phone.
Maintains patient confidentiality.
Performs other position related duties as assigned.
Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

KNOWLEDGE | SKILLS | ABILITIES

Knowledge in healthcare systems operations such as EMR.
Knowledge of database management.
Knowledge of medical terminology, healthcare coding systems, and clinics functions.
Knowledge of governmental regulations and compliance requirements.
Knowledge of Medicare, Medicaid, managed care, and other third-party payer’s guidelines.
Delivers exceptional patient service throughout all interactions.
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail.
Customer-oriented with ability to remain calm in difficult situations.
Display exceptional customer service skills.
Delivers exceptional patient service throughout all interactions.
Skill in using computer programs and applications including Microsoft Office.
Ability to build relationships with patients and display empathy and compassion to patients.
Ability to work independently and manage deadlines.
Ability to work with other team members and patients in a courteous and cooperative manner.
Complies with HIPAA regulations for patient confidentiality.
Complies with all health and safety policies of the organization.
Customer-oriented with ability to remain calm in difficult situations.