Surgery Scheduler

Rothman Orthopaedic Institute; Philadelphia (Philadelphia County); On-site; USD 25,000 - 34,000; Full time

Job summary

Rothman Orthopaedics is seeking a full-time Surgery Scheduler based in Center City Philadelphia. The role involves making and coordinating surgical appointments, verifying patient information, and communicating with physicians and facilities to ensure timely care.

Travel to the South Philadelphia office is required as needed. The position offers a standard 8-hour daytime shift, Monday through Friday, with compensation in the $18.00–$25.00 per hour range and comprehensive benefits.

Qualifications

• Two years of medical office experience, including scheduling.
• Knowledge of medical terminology, third party billing, insurance regulations and ICD-9 and CPT coding desirable.
• MS Office proficiency.

Responsibilities

• Greets and registers patients in a prompt, pleasant, and helpful manner.
• Verifies information: demographics/insurance/ PCP, procedure and laterality.
• Schedules and coordinates patients’ surgical appointments for all locations and non-surgical studies.
• Maintains paper and computerized logging system.
• Answers calls professionally and forwards messages as needed.
• Follow up 10 days prior to patients surgical date with labs, EKG and clearances.

Education

High School diploma

Tools

MS Office

Job description

Job Details

Level: Experienced

Job Location: Center City 833 Chestnut - Philadelphia, PA 19107

Position Type: Full Time

Education Level: High School

Travel Percentage: Up to 25%

Job Shift: Day Shift

Rothman Orthopaedics is looking to hire a full time Surgery Scheduler based in our Center City Philadelphia office. Travel is required to our South Philadelphia office as needed for coverage purposes. Schedule: Monday through Friday; 8 hour shift varies between 7:30 AM and 4:30 PM

Job Summary

The Surgery Scheduler makes, schedules, and communicates surgery appointments for patients in an efficient and timely manner.

Key Accountabilities

• Excellence in service to a variety of customers, including our patients, physicians, partner departments, and external stakeholders.
• Administrative accuracy and attention to detail in scheduling, and team communication.
• Schedulers must maintain a KPI of cases scheduled per week.

Responsibilities

• Greets and registers patients in a prompt, pleasant, and helpful manner.
• Verifies necessary information: demographics/Insurance/ Primary Care Physician, Procedure and laterality.
• Schedules and coordinates patients’ surgical appointments for all participating locations and non-surgical related diagnostic studies including, but not limited to Epidural Steroid Injections and EMG Testing.
• Maintains paper and computerized logging system.
• Answers telephone in a professional manner, answers any questions that are within the area of the positions responsibility, forwards calls, or sends message by appropriate means to all necessary individuals.
• Check surgery scheduling referral report every morning and make corrections as needed.
• Present resources to patients as needed.
• Schedules patients procedure, Pre-operative testing , Medical clearance, Orthotic (if needed) and Post-Operative appointments.
• Completes reservation form and sends over to appropriate surgical facility along with all Facility forms.
• Scans all patient information, reservation and consent forms as well as fax confirmations into EMR chart.
• Create referral in EMR and send insurance/surgical information to the rep in order for authorization to be obtained.
• Add procedure in Physicians Outlook calendar ( if Applicable )
• Completes and faxes PATS prescriptions/Clearance form a " Sx Quick fax/Referral request " to the patients Primary Care Physician.
• Obtains requested results from PCP/ Surgical Facility and scan into EMR chart with necessary communication to clinical team.
• Reviews physicians schedules weekly.
• For any cancellations/Rescheduled cases: must send notification to facility and Physician. Clinical team will work with scheduler to fill OR schedule.
• Follow up 10 days prior to patients surgical date: all Lab, EKG and Clearances results.
• Fax to appropriate facility, PCP and scan into EMR along with fax confirmations and assign to your Physicians Pool.
• Document / Scan all appropriate information via EMR.

Qualifications

• Two years of work experience in a medical office setting with medical receptionist or surgical scheduling experience.
• Knowledge of medical terminology, third party billing, insurance regulations and ICD-9 and CPT coding desirable.
• Computer skills including, but not limited to, MS OfficeMinimum high school diploma or equivalent required.

Pay Range

$18.00/hr - $25.00/hr

Our Commitment to Employees

Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Equal Opportunity Employer

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.