Surgery Scheduler

Resurgens Orthopaedics; Addison, Northern (TX, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare options

Dental & Vision Insurance

401(k) plan

HSA/FSA & disability & life

EAP

Paid time off

Job summary

Texas Spine Consultants in Addison, TX is seeking an experienced front desk scheduler to answer calls, schedule surgeries, and coordinate with patients and medical staff.

The ideal candidate has at least 1 year of direct surgery scheduling, expertise with obtaining prior authorizations, and familiarity with EMR systems such as Centricity or Phoenix.

Strong communication, professional appearance, and the ability to multitask in a busy orthopedic setting are essential.

Qualifications

• Proven ability to obtain prior authorizations for surgeries and procedures.
• 1+ year of direct surgery scheduling experience.
• Strong computer literacy and experience with electronic medical records.

Responsibilities

• Answer multiple telephone lines and direct calls to appropriate staff.
• Schedule surgical procedures with hospitals/ASC and coordinate with anesthesia and other services.
• Enter benefits/precertifications into EMR and assist with patient instructions.

Skills

Insurance authorizations

Surgery scheduling

EMR systems

Medical terminology

Customer service

Education

High School Diploma or GED

Tools

Centricity/Phoenix EMR

Job description

Description

This position is for Texas Spine Consultants, located in Addison, TX.

Why Choose Us? #TSC

• Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

Benefits:

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer‑paid support for life’s challenges
• Generous Paid Time Off:
  • Up to 2 weeks of PTO starting out. (Increases with tenure)
  • 7 paid holidays + 2 floating holidays

JOB SUMMARY:

Answers the telephone and directs calls to the appropriate person. Schedules surgical appointments, greets, instructs and directs patients. Position serves as a liaison between patient and medical support staff.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

• Answers multiple telephone lines, schedules patient appointments, screens calls, takes messages and provides general information to callers as needed.
• Maintaining MDs calendar.
• Schedules all surgical procedures with hospitals and/or Ambulatory Surgery Centers (ASC).
• Coordinates anesthesia, neuro monitoring and hardware reps.
• Issues out‑patient material. Responsible for ensuring that all surgical patients are given oral and/or written instructions regarding the upcoming procedure and hospital policies and procedures.
• Verifies insurance coverage to ascertain deductible and coinsurance amounts, obtaining precertification/authorization for surgeries, MRI’s, EMG’s, specialty injections, and other services as needed.
• Notifies patients of expected financial responsibility that will be due at the time of service.
• Provides explicit instructions to patients regarding time of arrival, place of service, and documentation necessary for office visits.
• Enters benefits and precertification/authorization into EMR system (Referral Management).
• Coordinates with referring physician offices when necessary to pre‑authorize services.
• Attends scheduled staff meetings.
• Availability to work in the office setting Monday‑Friday.
• Covers other schedulers when they are out.

Requirements

EDUCATIONAL REQUIREMENTS:

• High School Diploma/GED required.

QUALIFICATIONS AND EXPERIENCE:

• Experience with Centricity/Phoenix EMR is a plus.
• MUST be proficient in obtaining insurance prior‑authorizations.
• MUST have 1 years of direct surgery scheduling experience.
• Computer literate, with strong keyboard skills and experience with electronic medical records system.
• Background in medical terminology, Orthopedics/Spine, and ability to analyze medical situations for scheduling purposes preferred.
• Familiarity with various health insurance plans and benefit eligibility processes preferred.
• Strong written and verbal communication skills.
• Pleasant speaking voice and demeanor, with strong customer service skills.
• Neat, professional appearance.
• Ability to multitask and excel in high pressure situations.
• Ability to establish effective working relationships with patients, physicians, and other medical support staff.