Surgery Scheduler

United Musculoskeletal Partners; Addison, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare Options

Dental & Vision Insurance

401(k) with Annual Employer Contriubt

Job summary

United Musculoskeletal Partners in Addison, TX is hiring a Patient Scheduler/Office Coordinator. This role answers phones, schedules surgeries, and serves as liaison between patients and medical staff, with emphasis on insurance prior-authorizations and EMR accuracy.

You should have a High School Diploma, experience with Centricity/Phoenix EMR, and strong communication skills. The position offers full-time hours, competitive benefits, and a supportive team environment.

Qualifications

• High School Diploma/GED required.
• Experience with Centricity/Phoenix EMR is a plus.
• MUST be proficient in obtaining insurance prior-authorizations.
• MUST have 1 years of direct surgery scheduling experience.
• Computer literate, with strong keyboard skills and experience with electronic medical records system.
• Background in medical terminology, Orthopedics/Spine, and ability to analyze medical situations for scheduling purposes preferred.
• Familiarity with various health insurance plans and benefit eligibility processes preferred.
• Strong written and verbal communication skills.
• Pleasant speaking voice and demeanor, with strong customer service skills.
• Neat, professional appearance.
• Ability to multitask and excel in high pressure situations.
• Ability to establish effective working relationships with patients, physicians, and other medical support staff.

Responsibilities

• Answers the telephone and directs calls to the appropriate person.
• Schedules surgical appointments, greets, instructs and directs patients.
• Position serves as a liaison between patient and medical support staff.
• Answers multiple telephone lines, schedules patient appointments, screens calls, takes messages and provides general information to callers as needed.
• Maintaining MDs calendar.
• Schedules all surgical procedures with hospitals and/or Ambulatory Surgery Centers (ASC).
• Coordinates anesthesia, neuro monitoring and hardware reps.
• Issues out-patient material. Responsible for ensuring that all surgical patients are given oral and/or written instructions regarding the upcoming procedure and hospital policies and procedures.
• Verifies insurance coverage to ascertain deductible and coinsurance amounts, obtaining precertification/authorization for surgeries, MRI’s, EMG’s, specialty injections, and other services as needed.
• Notifies patients of expected financial responsibility that will be due at the time of service.
• Provides explicit instructions to patients regarding time of arrival, place of service, and documentation necessary for office visits.
• Enters benefits and precertification/authorization into EMR system (Referral Management).
• Coordinates with referring physician offices when necessary to pre-authorize services.
• Attends scheduled staff meetings.
• Availability to work in the office setting Monday-Friday.
• Covers other schedulers when they are out.

Education

High School Diploma/GED

Tools

Centricity/Phoenix EMR

Job description

DESCRIPTION

This position is for Texas Spine Consultants, located in Addison, TX.

Why Choose Us? #TSC

• Collaborative Environment : Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.

• Work-Life Balance : We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.

• Competitive Compensation : Enjoy a competitive salary and benefits package that reflects your skills and dedication.

• Incredible Culture : Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

Benefits:

• Healthcare Options : PPO, HDHP, and Surest plans with a $100/month tobacco-free discount

• Dental & Vision Insurance

• 401(k) with Annual Employer Contributions

• Additional Coverage : HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more

• Employee Assistance Program (EAP) : Employer-paid support for life’s challenges

• Generous Paid Time Off :

• Up to 2 weeks of PTO starting out. (Increases with tenure)

• 7 paid holidays + 2 floating holidays

JOB SUMMARY: Answers the telephone and directs calls to the appropriate person. Schedules surgical appointments, greets, instructs and directs patients. Position serves as a liaison between patient and medical support staff.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

• Answers multiple telephone lines, schedules patient appointments, screens calls, takes messages and provides general information to callers as needed.

• Maintaining MDs calendar.

• Schedules all surgical procedures with hospitals and/or Ambulatory Surgery Centers (ASC).

• Coordinates anesthesia, neuro monitoring and hardware reps.

• Issues out-patient material. Responsible for ensuring that all surgical patients are given oral and/or written instructions regarding the upcoming procedure and hospital policies and procedures.

• Verifies insurance coverage to ascertain deductible and coinsurance amounts, obtaining precertification/authorization for surgeries, MRI’s, EMG’s, specialty injections, and other services as needed.

• Notifies patients of expected financial responsibility that will be due at the time of service.

• Provides explicit instructions to patients regarding time of arrival, place of service, and documentation necessary for office visits.

• Enters benefits and precertification/authorization into EMR system (Referral Management).

• Coordinates with referring physician offices when necessary to pre-authorize services.

• Attends scheduled staff meetings.

• Availability to work in the office setting Monday-Friday.

• Covers other schedulers when they are out.

REQUIREMENTS

EDUCATIONAL REQUIREMENTS:

• High School Diploma/GED required.

QUALIFICATIONS AND EXPERIENCE:

• Experience with Centricity/Phoenix EMR is a plus.

• MUST be proficient in obtaining insurance prior-authorizations.

• MUST have 1 years of direct surgery scheduling experience.

• Computer literate, with strong keyboard skills and experience with electronic medical records system.

• Background in medical terminology, Orthopedics/Spine, and ability to analyze medical situations for scheduling purposes preferred.

• Familiarity with various health insurance plans and benefit eligibility processes preferred.

• Strong written and verbal communication skills.

• Pleasant speaking voice and demeanor, with strong customer service skills.

• Neat, professional appearance.

• Ability to multitask and excel in high pressure situations.

• Ability to establish effective working relationships with patients, physicians, and other medical support staff.

Company: United Musculoskeletal Partners

Job Type: Full-time

Address: 17051 Dallas Parkway, Addison, TX, 75001