Premium Surgery Counselor

American Vision Partners; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical and dental insurance

Eye care discounts

Child care assistance

Pet insurance

Continuing education funds

401(k)

Paid holidays

PTO

Sick Time

Growth opportunities

Job summary

American Vision Partners (AVP) coordinates care across its ophthalmology practices, guiding patients through the surgery process and ensuring a smooth, high-volume experience.

The Surgery Counselor role focuses on scheduling surgeries, verifying insurance, and preparing charts while building trusted patient relationships in a fast-paced setting.

Qualifications

• High school diploma or GED required; some college preferred.
• At least one year of experience in a medical practice, refractive, surgical, aesthetic, or ophthalmology.
• Ambition, high energy, and determination required.
• Demonstrated sales skills and drive to exceed goals and quotas.
• Comfort discussing financial options and presenting payment plans.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong computer skills.

Responsibilities

• Schedules all patient surgeries and pre-operative appointments.
• Educates patients on lens and technology options and closes surgical packages.
• Prepares surgical charts and labels documents with correct paperwork.
• Acts as liaison between patient, surgeon, referring physician, and facility.
• Collects information for upcoming surgery and transfers to facility.
• Aids patients in obtaining financing if needed.
• Schedules post-operative appointments.
• Communicates services and procedures to earn patient trust.
• Answers telephone inquiries concerning surgery.
• Performs other tasks as assigned.

Skills

Sales skills

Communication skills

Multi-tasking

Attention to detail

Decision making

Education

High school diploma or GED

Some college

Tools

Computer skills

Job description

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.

At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Overview

As a Surgery Counselor, you’ll be the patient’s guide through the surgery process and are responsible for providing a smooth and exceptional experience. Your strong detail orientation and multi-tasking skills will be essential to our success in our fast-paced, high-volume environment as you schedule surgeries and surgical appointments, verify insurance, and prepare charts for surgery.

Responsibilities

• Schedules all patient surgeries and pre-operative appointments, including those with the patient’s referring physician, surgical facility, ophthalmologist or technician
• Builds relationships with patients, educate patients regarding lens and technology options, overcome objections and close surgical packages
• Prepares surgical charts, labels documents with appropriate surgical paperwork per ASC Coordinator specifications
• Acts as an effective liaison between the patient, surgeon, referring physician, and the surgical facility in all aspects of pre-operative preparations
• Collects all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, and H&Ps and signed consent forms, and transfer to surgical facility.
• Aids patients in obtaining financing if needed
• Schedules post-operative appointments as appropriate
• Demonstrates thorough knowledge of company’s services and procedures, and communicates to patients in a way designed to earn patient’s trust and business
• Answer all telephone inquiries from patients, their families, or referring physicians concerning surgery
• Perform other tasks as assigned

Qualifications

• High school diploma or GED required; some college preferred
• At least one-year of experience in a medical practice; refractive, surgical, aesthetic, or ophthalmology specialties preferred
• Ambition, high energy, and determination required
• Demonstrated sales skills and the drive to exceed goals and quotas
• Must be comfortable discussing financial options and presenting payment plans
• Excellent verbal and written communication skills
• Ability to make decisions within established protocols and with minimal supervision
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Demonstrated ability to meet deadlines
• Strong computer skills

Benefits & Perks

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!