Specialty Surgery Counselor

American Vision Partners; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Eye care discounts

Child care assistance

Pet insurance

Continuing education funds

401(k)

Paid holidays

PTO

Sick Time

Growth opportunities

Job summary

American Vision Partners (AVP) is seeking a Specialty Surgery Counselor to guide patients through the surgery process, ensuring a smooth and exceptional experience in a fast-paced environment. You will schedule surgeries, verify insurance, and prepare charts for procedures.

The role requires strong attention to detail, excellent communication, and the ability to multi-task across pre- and post-operative activities. Monday–Friday availability and patient-centered focus are essential.

Qualifications

• High School Diploma or GED required and relevant medical experience preferred.
• At least 1 year of experience in medical field and counseling of surgical patients preferred.
• Experience in ophthalmology or optometry preferred.
• Excellent verbal and written communication skills are required.
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume environment.
• Flexible schedule, Monday-Friday.

Responsibilities

• Counsels patients for surgery by providing clear, concise details about what to expect.
• Reviews all surgery paperwork with patients; obtains consent for procedures.
• Schedules pre-operative, and post-operative appointments as appropriate by specialty.
• Fills surgeon’s schedules to capacity and takes steps to fill the day.
• Follows up on canceled procedures and no-shows where the case hasn’t been rescheduled.
• Ensures patient out-of-pocket costs are collected before surgery (copays, coinsurance, deductible, lenses, etc.).
• Prepares surgical charts and labels documents with surgical paperwork.
• Maintains relationships with referring providers.
• Contributes to a quality patient experience and protects patient confidentiality.

Skills

Communication skills

Attention to detail

Multi-tasking

Flexible schedule

Education

High school diploma or GED

Job description

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.

At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Overview

As a Specialty Surgery Counselor, you’ll be the patient’s guide through the surgery process and are responsible for providing a smooth and exceptional experience. Your strong detail orientation and multi-tasking skills will be essential to our success in our fast-paced, high-volume environment as you schedule surgeries and surgical appointments, verify insurance, and prepare charts for surgery.

Responsibilities

• Counsels patients for surgery by providing clear, concise details about what to expect
• Reviews all surgery paperwork with patients; consent for procedures
• Schedules all pertinent appointments, as appropriate by specialty: pre-operative and post-operative appointments to include the return appointment to the co-managing doctor.
• Fills surgeon’s schedules to capacity and knows appropriate steps to take to try to fill the day
• Follows up on canceled procedures and patients who no show on day of procedure in which the case has not been rescheduled
• Ensures all patient out of pocket money owed is collected prior to surgery (i.e. copays, coinsurance, deductible, premium lens, etc.).
• Prepares surgical charts, labels documents with appropriate surgical paperwork
• Helps maintain referring provider relationships
• Helps create a quality patient experience
• Maintains patient confidentiality at all times

Qualifications

• High School Diploma or GED required
• At least one-year experience working in medical field and counseling of surgical patients preferred
• Experience in ophthalmology or optometry preferred
• Excellent verbal and written communication skills
• Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Flexible schedule working Monday-Friday

Benefits & Perks

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!