Surgery Coordinator

Texas Children's Hospital; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Texas Children's Hospital in Austin seeks a Surgery Coordinator to independently schedule surgeries across subspecialties and support provider schedules, ensuring smooth patient flow and outstanding ambulatory care.

You will handle patient registration, document retrieval, patient communications, and coordination from clinic to operating room, while guiding families through the process.

A high school diploma and at least three years in a healthcare setting, preferably ambulatory, are required.

Qualifications

• HS diploma or GED is required.
• 3 years healthcare experience in ambulatory care environment preferred.

Responsibilities

• Schedule Surgeries.
• Establishes and maintains an efficient filing and retrieval system.
• Answers phones professionally and takes accurate messages.
• Performs patient registration procedures.
• Ensures all necessary patient forms are provided for surgery.
• Communicates with patients, staff and providers about arrivals, delays, and processes.
• Alerts clinic staff and providers of changes in surgery schedules.
• Refs patients with insurance/funding concerns to financial counselor.
• Provides daily status of surgical appointments (arrived, cancelled, no-show, rescheduled).
• Assists licensed staff with non-financial inpatient admission tasks as needed.
• Receives completed medical records and follows up with providers for missing records.
• Coordinates date of surgery with patients and families.
• Supports patient throughput from clinic to OR.
• Performs other job-related functions.

Skills

Surgery scheduling

Customer service

Scheduling coordination

Phone communication

Patient flow management

Education

High School diploma or GED

Job description

We’re searching for a Surgery Coordinator, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will independently perform surgery scheduling for multiple subspecialty surgical services as well as assist in the coordination of providers schedules to effectively manage patient care, while providing excellent customer care in the ambulatory setting.

Think you’ve got what it takes?

Job Duties & Responsibilities

• Schedule Surgeries.
• Establishes and maintains an efficient system for filing and retrieval documents weekly and timely.
• Answers telephones in a professional manner, takes accurate messages, determines, and takes action necessary on messages from the public, physicians, and Hospital administration in a courteous and timely manner.
• Performs patient registration procedures per department process.
• Ensures that all necessary patient forms are provided and filled out for their surgery.
• Communicates with patients, staff and providers regarding patient arrivals, delays, and surgery processes.
• Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled surgery.
• Refs all patients with insurance or funding concerns to the financial counselor or prior-authorization department.
• Provides status of all surgical appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
• Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
• Receives completed medical records and follows up with providers to obtain missing medical records.
• Works with patients and family during clinic to determine date of surgery.
• Serves in key role to assure most efficient patient throughput from clinic to the operating room.
• Coordination of Schedules.
• Customer Service and communication.
• Performs other job-related functions.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

• Required H.S. Diploma or GED
• Required 3 years Healthcare experience (medical assistant, front desk specialist, administrative assistant) with preferred prior work in an Ambulatory Clinic environment