Surgery Coordinator

Socket.dev; Austin (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Texas Children’s Hospital in Austin seeks a Surgery Coordinator to independently schedule surgeries across subspecialties and assist in coordinating providers’ schedules to ensure smooth patient care in an ambulatory setting.

The role emphasizes strong patient communication, accuracy in registration, and collaboration with financial and administrative teams to address insurance and documentation needs.

Qualifications

• Required H.S. Diploma or GED.
• 3 years healthcare experience (medical assistant/front desk/admin) with ambulatory clinic exposure preferred.

Responsibilities

• Schedule Surgeries.
• Establishes and maintains an efficient filing and retrieval system weekly.
• Answers telephones professionally, takes messages, and routes as needed.
• Performs patient registration procedures per department process.
• Ensures patient forms are provided and filled out for surgery.
• Communicates with patients, staff and providers regarding arrivals, delays, and processes.
• Alerts clinic staff and providers to changes or discrepancies in scheduled surgeries.
• Refer patients with insurance or funding concerns to the financial counselor or prior-authorization dept.
• Provides status of all surgical appointments daily (arrived, cancelled, no-show, rescheduled).
• Assists licensed staff with non-financial inpatient admission tasks (escort calls, paperwork).
• Receives completed medical records and follows up for missing records.
• Works with patients and family to determine surgery date.
• Coordinates schedules and ensures efficient patient throughput to the operating room.
• Provides customer service and clear communication.
• Performs other job-related functions.

Skills

Healthcare coordination

Ambulatory clinic exposure

Education

High School Diploma or GED

Job description

We’re searching for a Surgery Coordinator, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will independently perform surgery scheduling for multiple subspecialty surgical services as well as assist in the coordination of providers schedules to effectively manage patient care, while providing excellent customer care in the ambulatory setting.

Think you’ve got what it takes?

Job Duties & Responsibilities

• Schedule Surgeries.
• Establishes and maintains an efficient system for filing and retrieval documents weekly and timely.
• Answers telephones in a professional manner, takes accurate messages, determines, and takes action necessary on messages from the public, physicians, and Hospital administration in a courteous and timely manner.
• Performs patient registration procedures per department process.
• Ensures that all necessary patient forms are provided and filled out for their surgery.
• Communicates with patients, staff and providers regarding patient arrivals, delays, and surgery processes.
• Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled surgery.
• Refers all patients with insurance or funding concerns to the financial counselor or prior-authorization department.
• Provides status of all surgical appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
• Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
• Receives completed medical records and follows up with providers to obtain missing medical records.
• Works with patients and family during clinic to determine date of surgery.
• Serves in key role to assure most efficient patient throughput from clinic to the operating room.
• Coordination of Schedules.
• Customer Service and communication.
• Performs other job-related functions.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

• Required H.S. Diploma or GED
• Required 3 years Healthcare experience (medical assistant, front desk specialist, administrative assistant) with preferred prior work in an Ambulatory Clinic environment

Texas Children’s presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children’s Hospital North Austin, is our new state-of-the-art facility providing world-class pediatric and maternal care to Austin families.

To join our community of more than 15,000 dedicated team members, visit texaschildrenspeople.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.