Ambulatory Services Rep II

TCH Medical Center; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

TCH Medical Center in Austin, TX is seeking an Ambulatory Services Rep II to be the first contact for patients, providers, and staff in ambulatory clinics. You will assist with check-in/out, verify insurance, collect pre-visit payments, and ensure accurate scheduling and referrals to support smooth patient flow.

This role requires strong customer service experience, a high school diploma or GED, and the ability to navigate electronic appointment and billing systems.

Qualifications

• High school diploma or GED is required.
• At least 2 years in customer service or 2 years clerical/medical office experience, preferably in healthcare.

Responsibilities

• Admission Check-In/Welcome desk and registration.
• Manages patient check-in/out and reviews appointment status.
• Verifies benefits, obtains referrals and pre-certifications.
• Collects pre-visit payments and communicates with clinic liaison.
• Coordinates scheduling and updates appointment statuses daily.
• Supports insurance authorization and billing processes.
• Maintains patient flow and customer service for ambulatory clinics.

Skills

Customer service

Clerical

Medical office experience

Education

High School Diploma or GED

Job description

We’re searching for an Ambulatory Services Rep II, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable. Will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointments, insurance, and history. Will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. Will secure the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.

Think you’ve got what it takes?

*Required Schedule: Monday–Friday, 11:00 AM – 7:30 PM, with rotating Sunday coverage.*

Job Duties & Responsibilities

• Admission- Check-In/Welcome desk, PAR's, Registration, Past Pending.
• Performs patient registration procedures per department process.
• May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
• Ensures that all necessary patient forms are provided and filled out for the clinic visit
• Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
• Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment
• Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
• Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
• Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.
• Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
• Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
• May perform closing procedures (i.e. reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes.)
• Insurance Authorization/Collecting cash & deposits.
• Charge Entry, Billing and Reconciliation.
• Customer Service and communication.
• Flowmaster and Room Management.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

• Required H.S. Diploma or GED
• Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment