Surgery Concierge & Patient Experience Lead

Broadway Plastic Surgery Center; Englewood (CO); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan options

Paid time off and holidays

401(k) matching

Employee discounts and continuing ed.

Dental insurance

Job summary

Broadway Plastic Surgery Center is seeking a Patient Coordinator to guide patients from initial consultation through surgery scheduling and post-operative care. You will educate patients on timelines, financial policies, and recovery expectations while coordinating pre-op activities and keeping accurate EMR records.

You will also follow up on surgical leads, deliver exceptional customer service, and help with quotes, deposits, and occasional marketing support.

Qualifications

• 2+ years in a patient-facing role within a plastic surgery, dermatology, or aesthetics practice.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple patient relationships with professionalism and empathy.
• Proficiency in EMR systems, preferably Nextech.

Responsibilities

• Meet with patients during or after consultations to review quotes and procedure details.
• Educate patients on timelines, financial policies, surgical preparations, and recovery expectations.
• Serve as liaison between patients and medical team, answering questions and managing expectations.
• Coordinate pre-op and surgery dates, labs, clearances, and follow-ups.
• Maintain patient records in the EMR and ensure schedule readiness of supplies and staff.
• Follow up on leads via phone, text, or email and support patient commitment.
• Prepare surgical quotes and payment plans using templates and pricing structures.
• Collect payments, deposits, and necessary documentation; assist with promotions and campaigns.

Skills

Patient coordination

Communication skills

Organizational skills

Empathy

EMR proficiency

Education

Bachelor’s degree or relevant certifications

Experience in surgical scheduling or high-end sales

Tools

Nextech EMR

Job description

Broadway Plastic Surgery Center is seeking a Patient Coordinator to guide patients from initial consultation through surgery scheduling and post-operative care. You will educate patients on timelines, financial policies, and recovery expectations while coordinating pre-op activities and keeping accurate EMR records.

You will also follow up on surgical leads, deliver exceptional customer service, and help with quotes, deposits, and occasional marketing support.