Patient Access Associate, FT Rotating (58020)

El Paso Childrens Hospital Corporation; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

El Paso Children’s Hospital is seeking an Entry Level Patient Access Clerk to admit, register, and pre-register patients in a courteous, professional manner at the El Paso, TX campus. The role involves interviewing patients/guarantors, explaining hospital policies, and collecting financial responsibilities.

The position requires basic computer literacy, strong communication skills, and bilingual English/Spanish abilities.

Qualifications

• High school diploma or GED equivalent.
• Training or educational background with medical terminology and familiarity with ICD9 coding preferred.

Responsibilities

• Admit, register, and pre-register patients in a courteous, professional and timely manner.
• Conduct patient/guarantor interviews and explain hospital policies.
• Collect and assist patients with their financial responsibilities.
• Document demographic and financial data accurately in the manual or Invision system.
• Verify insurance via the electronic verification system or contact payers for verification of eligibility and benefits.

Skills

Interpersonal skills

Basic computer literacy

Written and verbal communication

Analytical problem-solving

Bilingual English/Spanish

Insurance terminology knowledge

Education

High school diploma or GED

Medical terminology knowledge

ICD-9 familiarity

Job description

Job Details: Level: Entry, Job Location: El Paso Childrens Hospital - El Paso, TX 79905, Position Type: Full Time, Job Shift: Rotating, Position Summary

Under the direction of the Patient Access Supervisor, admits, registers, and pre-registers patients in a courteous, professional and timely manner. Conducts patients/guarantor interviews, explains hospital policies, collects and assists patients with their financial responsibilities, and informs patients on bill of rights. Ensures all necessary demographic and financial data obtained is accurately documented into the manual or Invision system. Verifies insurance via the electronic verification system or contacts the insurance payers for verification of eligibility and benefits. Ensures that any pre-certification/authorization is obtained to meet individual payer payment protocols. Assists patients with a financial screening assessment for eligibility with the EPCH programs.

Qualifications: Minimum Position Requirements

• Work Experience: One (1) year office and/or customer service experience required with knowledge of basic office equipment and computer software programs. Healthcare or financial background preferred.

Education and Training

• High school diploma or GED equivalent. Training or educational background with medical terminology and familiarity with ICD9 coding preferred.

Skills

• Ability to deal tactfully with Employees, patients, visitors and the general public.


• Basic computer literacy and keyboarding skills required.


• Effective written and verbal communication skills required.


• Analytical and problem-solving skills required.


• Knowledge of commercial and managed care payors and terminology.


• Bilingual English/Spanish required.