Patient Access Associate, FT Rotating (57620)

El Paso Childrens Hospital Corporation; El Paso (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

El Paso Children’s Hospital Corporation is seeking an Entry Level Patient Access Clerk at the Multi-Specialty Center in El Paso, TX. You will admit, register, and pre-register patients while explaining hospital policies and collecting financial information.

The role requires one year of office or customer service experience, bilingual English/Spanish, and basic computer skills. You will verify insurance, obtain authorizations, and assist with financial screening for EPCH programs.

Qualifications

• One year of office and/or customer service experience required with knowledge of basic office equipment and computer software programs. Healthcare or financial background preferred.
• High school diploma or GED equivalent. Training or educational background with medical terminology and familiarity with ICD9 coding preferred.
• Bilingual English/Spanish required.

Responsibilities

• Admit, register, and pre-register patients in a courteous, professional and timely manner.
• Conduct patient/guarantor interviews and explain hospital policies; collect and assist with financial responsibilities.
• Inform patients on bill of rights and document demographic and financial data accurately in the system.
• Verify insurance via the electronic verification system or contact payers for eligibility and benefits.
• Obtain pre-certification/authorization to meet payer payment protocols.
• Assist patients with a financial screening assessment for EPCH program eligibility.

Skills

Customer service

Written communication

Verbal communication

Bilingual English/Spanish

Analytical skills

Education

High school diploma or GED

Tools

Invision system

ICD9 coding

Job description

Job Details

Level: Entry

Job Location: Multi-Specialty Center - El Paso, TX 79905

Position Type: Full Time

Job Shift: Rotating

Position Summary

Under the direction of the Patient Access Supervisor, admits, registers, and pre-registers patients in a courteous, professional and timely manner. Conducts patients/guarantor interviews, explains hospital policies, collects and assists patients with their financial responsibilities, and informs patients on bill of rights. Ensures all necessary demographic and financial data obtained is accurately documented into the manual or Invision system. Verifies insurance via the electronic verification system or contacts the insurance payers for verification of eligibility and benefits. Ensures that any pre-certification/authorization is obtained to meet individual payer payment protocols. Assists patients with a financial screening assessment for eligibility with the EPCH programs.

Qualifications

Minimum Position Requirements

Work Experience:

• One (1) year office and/or customer service experience required with knowledge of basic office equipment and computer software programs. Healthcare or financial background preferred.

Education and Training:

• High school diploma or GED equivalent. Training or educational background with medical terminology and familiarity with ICD9 coding preferred.

Skills:

• Ability to deal tactfully with Employees, patients, visitors and the general public.
• Basic computer literacy and keyboarding skills required.
• Effective written and verbal communication skills required.
• Analytical and problem-solving skills required.
• Knowledge of commercial and managed care payors and terminology.
• Bilingual English/Spanish required.