Supv Housekeeping

IHG Hotels; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Full uniform

Impressive room discounts

Quality training

Job summary

IHG Hotels is seeking a Housekeeping Supervisor to help manage scheduling, room assignments, and staff performance at a United States location. You will monitor operations and enforce policies to maintain guest satisfaction across rooms, public areas, and facilities.

The role requires strong communication, leadership, and problem-solving skills, with willingness to work nights, weekends, and holidays. Training, uniforms, and room discounts are provided.

Qualifications

• Non-exempt position with overtime eligibility under FLSA.
• Must be able to lift up to 50 pounds and push/pull heavy objects.
• Willing to work nights, weekends, and holidays.
• Experience in housekeeping leadership preferred.

Responsibilities

• Assist with scheduling and room assignments to ensure coverage.
• Monitor performance and enforce company policies.
• Alert management to potentially serious issues.
• Ensure staff are trained and have tools/equipment.
• Inspect guest rooms, suites and public areas for cleanliness and repair.
• Respond to guest complaints and fulfill requests.
• Control expenses and minimize waste across areas.
• Complete paperwork and closing duties; update logs.
• Promote teamwork and coordination with other departments.
• May perform housekeeping duties as needed.

Skills

Communication skills

Problem solving

Fluency in local language

Reading and writing

Tech literacy

Education

High school diploma

College degree (bonus)

Tools

Computers

Basic math

Job description

Job Overview

• Assist with scheduling and room assignments to ensure proper coverage.
• Monitor performance and recommend disciplinary action accordance with company rules and policies.
• Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good Repair.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve guest satisfaction.
• Control expenses and minimize waste within all areas of housekeeping.
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May perform all housekeeping duties necessary making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction, Report, turn in. and/or log all lost and found items to established procedures.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

ACCOUNTABILITY: This is typically a 3 rd layer of supervision the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.

Qualifications and Requirements

• Carrying or lifting items weighing up to 50 pounds and pushing or pulling approximately 200 ponds.
• Frequently standing up and about the facility.
• Frequently handling objects and equipment to maintain the facility.
• Frequently stooping, and kneeling.
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
• Basic mathematical skills are used occasionally.
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations

What we need from you

• Communication skills -guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest departs with great memories
• Fluency in the local language -extra language skills would be great, but not essential
• Literate and tech-savvy -you'll need a good grasp of reading, writing, basic math and computers
• Flexibility -night, weekend and holiday shifts are all part of the job
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience -ideally, you'll have spent at least one year in a Housekeeping Leadership position
• Strength -sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

What we offer

• Competitive salary that rewards all your hard work
• Full uniform
• Impressive room discounts
• Some of the best training in the business

The hourly pay rate for this role is $20.00. This rate is only appli