Supv Housekeeping

InterContinental Hotels Group; Nashville (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Extensive training

Job summary

InterContinental Hotels Group in Nashville, TN seeks a Housekeeping Supervisor to oversee room and public area inspections, train staff, and coordinate scheduling to ensure guest satisfaction.

You will monitor performance, address issues, and collaborate with other departments while ensuring safety, compliance with policies, and efficient operations.

Qualifications

• Strong communication and guest service skills.
• Ability to train and instruct staff.
• Capacity to lift up to 50 lbs and stand for long periods.
• Flexibility to work nights, weekends and holidays.

Responsibilities

• Assist with scheduling and room assignments to ensure coverage.
• Monitor performance and apply disciplinary actions per policies.
• Alert management of potentially serious issues.
• Ensure staff training and provide needed tools/equipment.
• Inspect rooms, furnishings, equipment, linens, and public areas for quality.
• Inspect storage rooms and carts for neatness and supplies.
• Respond to guest complaints and ensure corrective action.

Skills

Communication

Problem solving

Fluent English

Literacy

Numeracy

Teamwork

Flexibility

Education

High school diploma or GED

Leadership experience in housekeeping

Job description

Job Overview

• Assist with scheduling and room assignments to ensure proper coverage.

• Monitor performance and recommend disciplinary action accordance with company rules and policies.

• Alert management of potentially serious issues.

• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good Repair.

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve guest satisfaction.

• Control expenses and minimize waste within all areas of housekeeping.

• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• May perform all housekeeping duties necessary making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction, Report, turn in. and/or log all lost and found items to established procedures.

• May regularly assist with deep cleaning projects.

• May assist with other duties as assigned.

ACCOUNTABILITY:

This is typically a 3rd layer of supervision the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.

Qualifications and Requirements

• Carrying or lifting items weighing up to 50 pounds and pushing or pulling approximately 200 ponds.

• Frequently standing up and about the facility.

• Frequently handling objects and equipment to maintain the facility.

• Frequently stooping, and kneeling.

• Communication skills are utilized a significant amount of time when interacting with guests and employees.

• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.

• Basic mathematical skills are used occasionally.

• May be required to work nights, weekends, and/or holidays.

  The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations

What we need from you:

• Communication skills -guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

• Your problem-solving skills will turn issues into opportunities so every guest departs with great memories

• Fluency in the local language -extra language skills would be great, but not essential

• Literate and tech-savvy -you’ll need a good grasp of reading, writing, basic math and computers

• Flexibility -night, weekend and holiday shifts are all part of the job

• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

• Experience -ideally, you’ll have spent at least one year in a Housekeeping Leadership position

• Strength -sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHGhotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude:being caring, wanting to make a positive difference, and building genuine connections with guests

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

The hourly pay rate for this role is $20.00. This rate is only applicable for jobs to be performed in Nashville, TN. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the Intercontinental brand and to be part of the brand you will have a thirst for travel, a passion for culture and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.