Guest Room Inspector - FULL TIME

Soul Community Planet Hotels; Colorado Springs (CO); On-site; USD 24,796 - 33,062; Full time

Job summary

Soul Community Planet Hotels is seeking a full-time Housekeeping Attendant in Colorado Springs. Responsibilities include responding to guests promptly, maintaining spotless rooms and public areas, and coordinating with the housekeeping team to resolve issues.

You will help ensure safety, sanitation, and adherence to standards while supporting the supervisor and covering shifts as needed. English proficiency and a flexible schedule are required.

Qualifications

• Must be able to read, write, and speak English clearly.
• Ability to follow instructions and work in a fast-paced environment.
• Proactive in maintaining cleanliness and guest satisfaction.
• Prior housekeeping experience is preferred but not required.

Responsibilities

• Anticipate guests’ needs, respond promptly, and acknowledge all guests.
• Maintain positive guest relations and resolve complaints.
• Follow hotel policies for lost and found items.
• Adhere to hotel requirements for accidents, injuries and emergencies.
• Promote sanitation, safety, and security efforts.
• Conduct thorough inspections of guest rooms and public areas for cleanliness.
• Identify and report deficiencies to housekeeping for resolution.
• Enforce and uphold the hotel's cleanliness and service standards.
• Provide training and support to housekeeping staff to maintain quality.
• Collaborate with housekeeping supervisors to address guest concerns.
• Maintain inventory and monitor usage of cleaning supplies.
• Assist in inventory checks and cover supervisor absences.
• Assign rooms for cleaning and ensure public areas are maintained.
• Notify supervisors or engineers of maintenance issues.

Skills

Customer service

Attention to detail

Multitasking

Communication

Education

High school diploma or equivalent

Job description

Job Type

Full-time

Description

Full Time - $21 an hour

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.


• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.


• Follow Hotel policies with lost and found items.


• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergencies.


• Continuously promote sanitation, safety, and security efforts.


• Quality Assurance - Conduct thorough inspections of guest rooms and public areas to ensure they meet the hotel's cleanliness and maintenance standards.


• Identify and report any deficiencies or issues in guest rooms, such as cleanliness, maintenance, or amenities, and coordinate with the housekeeping team for prompt resolution.


• Standards Compliance - Enforce and uphold the hotel's cleanliness and service standards.


• Ensure that all housekeeping staff adhere to established protocols and procedures.


• Training and Development - Provide training and support to housekeeping staff to maintain consistency in the quality of room cleanliness and presentation.


• Offer constructive feedback and guidance to team members to enhance their performance.


• Communication - Collaborate with housekeeping supervisors and other relevant departments to address and resolve guest complaints or concerns related to cleanliness or room conditions.


• Maintain open communication with housekeeping staff to address issues and implement improvements.


• Inventory Management - Monitor and report on the usage of cleaning supplies and amenities, ensuring that adequate stock levels are maintained.


• Assist in the regular inventory checks of housekeeping supplies.


• Guest Interaction - Respond to guest requests and concerns promptly and professionally.


• Conduct follow-up inspections to ensure that guest issues are resolved to their satisfaction.


• Perform cleaning duties when necessary. Help cover sick and vacation days for the Housekeeping Supervisor.


• When Housekeeping Supervisor is not present:


• Assign rooms to be cleaned for the day.


• Hand out assignments and keysto


• Ensure public areas are clean and maintained.


• Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.


• Appropriately notifying a Supervisor or Engineer of maintenance issues.


• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.


• Other duties as assigned.

Requirements

• Must be a United States citizen or possess a valid work permit.


• Must be able to read, write, and speak English. Fluency in other languages is beneficial.


• Must be able to accurately follow instructions, both verbally and written.


• Ability to work a flexible schedule that may include evenings, weekends, and holidays.


• Must be able to work in a fast-paced environment with urgency and empathy.


• Outstanding coordination and multi-tasking abilities.


• Strong attention to detail and organizational skills.


• Professional in appearance and demeanor.


• Must have the ability to deal effectively and interact well with guests, vendors, and team members.


• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.

Supervision

• Reports to the Housekeeping Supervisor/Manager.


• Responsible for supervising the housekeeping department when Housekeeping Supervisor/Manager is not present.

Education And Experience

• High school diploma or equivalent.


• Previous Housekeeping experience is preferred, but not required.

Working Conditions

• Must be able to stand and move freely about the property for the majority of the shift.


• Must be able to occasionally lift, carry, push & pull up to 50 lbs.


• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.


• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.


• Must be able to frequently handle objects and equipment to maintain the property.


• While primarily an indoor job, one must be able to walk outside in a variety of weather conditions (rain, wind, heat).


• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).


• Must be able to work in variable room temperatures.


• Noise level is usually moderate.

Salary Description

21.00