Supv Housekeeping

IHG Hotels & Resorts; Petersburg (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

IHG Hotels & Resorts in Petersburg, VA is seeking a dependable housekeeping supervisor to support the housekeeping and laundry operations. You will help supervise staff, schedule room cleaning, and ensure quality standards are met to deliver excellent guest service.

You will train employees, inspect rooms and public areas, and handle guest requests while coordinating with Front Office and Maintenance. This role requires leadership, teamwork, and a commitment to cleanliness and safety.

Qualifications

• High School Diploma or equivalent plus 1 year housekeeping experience including supervisory training/experience.
• Must speak fluent English.

Responsibilities

• Assist with scheduling and room cleaning assignments to ensure proper coverage.
• Assist with training of employees and ensure they have tools and equipment needed to perform duties.
• Inspect suites and public areas to ensure cleanliness and proper repair; retrain as needed.
• Perform housekeeping duties such as making beds, vacuuming, and cleaning guest suites.
• Respond to guest complaints and special requests to ensure satisfaction.
• Notify management when supplies and equipment par levels are low.
• Promote teamwork and coordinate with Front Office and Maintenance.

Skills

Fluent English

Supervisory experience

Housekeeping

Education

High School Diploma

Job description

Assist the Operations Manger in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

DUTIES AND RESPONSIBILITIES:

• Assist with scheduling and room cleaning assignments to ensure proper coverage.
• Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties. Monitor performance and make recommendations for disciplinary and other human resources-related actions.
• Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Notify management when par levels for supplies and equipment are insufficient
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office and Maintenance.
• May maintain procedures for security of lost and found items.
• May assist with other duties as assigned.

ACCOUNTABILITY:

This is the top supervisory job in the housekeeping department. Typically supervises small number of housekeeping and laundry employees in a small limited-service or extended stay single site hotel with a limited range of facilities.

Qualifications and Requirements:

High School Diploma or equivalent plus 1year housekeeping experience including some supervisory training/experience. Must speak fluent English.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
• Basic mathematical skills are used often.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

This property is located on a US Military Installation. Successful completion of a Federal Background check, conducted by the Installation Visitor's Center, will be required to access the Installation. This is necessary in order to come to the hotel for an interview for this position. If hired, this background check will be required to be renewed annually at minimum. DOD sponsored ID holders are not subject to this process.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.