Supv Customer Solutions

Univar Solutions; The Woodlands (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Univar Solutions in Texas seeks a Customer Solutions Supervisor to lead a frontline team, coach members, and resolve escalated order issues across internal departments and partner networks.

You will build trust with customers and sales, monitor metrics like NPS, and drive profitability while upholding safety and compliance. Strong SAP/Salesforce and ERP experience, plus a Bachelor’s degree, are expected.

Qualifications

• 5+ years of experience in customer solutions, marketing, sales, or related roles.
• Demonstrated experience leading a team to execute goals and objectives.
• Excel at SAP (or other ERP systems) and Salesforce experience a must.

Responsibilities

• Actively supervises and develops team, including interviewing, onboarding, training and performance reviews.
• Manages workload for the Team with monthly review of metrics (NPS, order counts, calls) and re-distribute work as needed.
• Maintains customer satisfaction by delivering value-added service and professional experiences.
• Measures work through audits, call scoring, coaching, and performance management processes.

Skills

Customer solutions

Salesforce

Education

Bachelor’s Degree in Business/Marketing or related field

Tools

SAP

Job description

A Place Where People Matter – Growing our People to Grow Our Business

We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to keep our communities healthy, fed, clean and safe.

Primary Purpose

The Customer Solutions Supervisor will be responsible for frontline supervision, coaching, and managing of a Customer Solutions team to deliver an exceptional ‘customer experience’ with Univar Solutions. As the Supervisor, you will develop and maintain strong professional relationships with customers, sales teams, and any/all internal supply chain partner as well as external service/supply partners to accomplish the mission. As a supervisor you will be expected lead the development of partnerships, the building of both trust and credibility for long‑term business growth, the measurement and focus on business profitability, and the unwavering commitment to the company's goals of safety, compliance, and code of conduct.

What You’ll Do

• Actively supervises and develops team, which includes interviewing, onboarding, training, and reviewing performance in addition to day‑to‑day monitoring of team performance. Will work closely with various departments within Univar Solutions, including but not limited to, purchasing, credit, Inside Sales, and plants to resolve escalated order issues and delays.


• Manages workload for the Team. Monthly review of NPS scores, sales order counts, inbound and outbound calls, and re‑distributes work as necessary. Utilizes metrics for the team to drive success and aligns with the business.


• Ensures departmental satisfaction by managing key business relationships and consistently delivering value‑added service; always provides a positive and professional customer experience.


• Measures work through standard work audits, call scoring, side by side coaching, metric review, and annual performance management process. Addresses performance gaps through coaching, corrective management and performance improvement plans when necessary


• Contributes expertise to improve systems and tools and participates in SAP testing


• Maintain a positive/productive team.


• Maintain high Net Promoter Scores.

What You’ll Need

• Bachelor’s Degree in Business, Marketing, or related field preferred


• 5+ years of experience in customer solutions, marketing, sales, or related roles required; experience in customer operations with a history in customer service and customer support transformation preferred


• Demonstrated experience leading a team to execute goals and objectives


• Excel at SAP (or other ERP systems) and Salesforce experience a must


• Proficiency with MS Office Suite


• Successful candidates will strive for the highest level of customer satisfaction and will have the desire and ability to nurture relationships with customers and sales teams


• Excellent communication skills


• Expert of coaching, team building and motivational skills


• Strong organizational and time management skills


• Must be able to demonstrate ability to prioritize, problem‑solve and multi‑task


• Ability to work independently as well as assist team members in processing more complex issues


• Must be approachable, open to new ideas, self‑driven, committed to success, and eager to lead when no clear direction is given.

It takes people like you and a global network of more than 9,500 employees to build a company where the best people want to work.

As a valued Univar Solutions employee, you understand that we are more than a distribution company. From delivering vital ingredients for food and nutrition, to helping keep drinking water safe, our company is dedicated to improving quality of life with our customers, suppliers and partners as we serve the world’s most essential industries.

We are committed to a diverse workforce and a culture of inclusion.

Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at [e-mail].