Lead Application/Infrastructure IT

North Memorial Health; Minneapolis (MN); Hybrid; USD 61,992 - 92,299; Full time

Job summary

North Memorial Health is seeking an Application/Infrastructure Lead to manage IT services, incidents, and project delivery across a multi-site health system in Minnesota and Wisconsin. The role includes leadership of telecom platforms such as Cisco Call Manager, Vocera, paging, and unified communications, with hybrid remote work options.

The position requires a BA/BS in IT or related field and 5+ years in healthcare IT, including leadership and process coordination.

Qualifications

• Bachelor's degree in information technology or related field required.
• Minimum of 5 years in healthcare IT leadership or related role.
• Experience with incident/problem/change/release management and IT service portfolio.

Responsibilities

• Lead IT Service Portfolio and associated SLEs.
• Oversee incidents, problems, and requests in real time.
• Collaborate with IT Project Managers on intake and project delivery.
• Oversee Cisco Call Manager, Vocera, paging, and unified communications services.

Skills

Leadership

Healthcare IT

Problem solving

Communication

Education

BA/BS in information technology or related field

Tools

Cisco Call Manager

Vocera

Paging systems

Unified communications

Job description

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health. Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (:5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About This Position

The Application/Infrastructure Lead, sharing in the performance of the team's work, also manages the efficient and effective delivery of IT Services provided by their team to include: IT Service Portfolio with SLEs, Incident/Problem/ Request/Change/Release Management, associated project deliverables and lifecycle management of services/technologies owned by the team. The Lead owns the establishment and maintenance of their team's IT Service Portfolio and associated SLEs. The Lead is responsible for the daily management of the team's incidents, problems, and standard and nonstandard service requests based on established IT Scorecard parameters. The daily management of these workflows and the staff performing the work, is in real time to identify and proactively take action on service based metrics to achieve quality outputs. The Lead partners with IT Project Managers in support of the project intake/assessment process and execution of approved project deliverables as assigned. The Lead manages the lifecycle of the services/technologies their team owns by using industry standard best practices. The lead promotes a culture of teamwork, collaboration, trust, and engagement. Lead the future of healthcare communications. We are seeking a Telecom Lead to oversee and modernize critical communication platforms that connect caregivers, patients, and operations across the organization. This role serves as the team lead overseeing Cisco Call Manager, Vocera, paging, digital fax, contact center, and unified communications services. This position has the exciting opportunity to scope and lead IT communications projects.

Requirements

Education

• BA/BS in information technology, healthcare or related business degree or at least 7 years of related application/technology use within a business or healthcare work experience.

Experience

• Minimum of 5 years of progressively responsible experience in a healthcare related field, using information technology in daily operations
• Leadership/work direction experience.
• Demonstrated working knowledge and expertise of healthcare processes and application system coordination.
• Demonstrated knowledge of database structure and working practice of reporting techniques and tools.
• Demonstrated skills in critical thinking, accountability, problem solving, organizational teamwork and customer service methodology.
• Demonstrated leadership skills to make sound decisions, achieve results, motivate others and be adaptable to a changing environment.

Licensure/Certification

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hours per two week pay period: 80

Shift: Day/Evening/Night 8 hours

Weekend Requirement: Weekends by Department Rotation

Call Requirement: Off Premise Call

Remote or On-site: Hybrid Remote- Must live in MN or WI

FLSA Status: Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: N25 ($44.91 - $67.37), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

STI Bonus Eligible: False

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position